# Hardware Preparation and Customer Returns Associate

> ClearCourse · Nottingham, United Kingdom · Full-time · Posted 2026-11-01

**Workplace:** on_site

**Department:** SaaS - Retail

## Description

**Hardware Preparation & Returns Technician | Nottingham | CSY Retail Systems**  
Permanent | Full-time, on site | Competitive base salary

Fancy a role where you’re the engine room behind every installation, and your hands-on skills keep UK retailers up and running?

CSY Retail Systems is looking for a Hardware Preparation & Returns Technician to join our Nottingham team. You’ll support our installation and helpdesk teams by getting hardware ready before it goes out and dealing with it when it comes back.

## Requirements

**What you’ll be doing**  
You’ll make sure the right kit is in the right place at the right time. That means:

-   Making sure required equipment is available when installations are scheduled
-   Setting up new hardware ready for installation and handing it over to the Installation Team
-   Preparing hardware for customer returns
-   Keeping hardware available for customer swapouts, and working with couriers to get it moving
-   Repairing swapped hardware where appropriate

Every smooth install and every swapout that reaches a customer on time starts with you.

**What you’ll bring**

-   Hands-on experience with PCs or IT hardware (EPOS experience is a bonus)
-   A methodical, detail-focused approach, including accurate stock and equipment tracking
-   Good organisation and the ability to prioritise against deadlines
-   Clear, friendly communication with colleagues and couriers
-   Fault-finding and repair skills, or the enthusiasm to learn them

**Bonus points if you’ve got:**

-   Retail or EPOS industry experience
-   A background in warehouse, stock or logistics coordination

## Benefits

**Why CSY Retail Systems**  
Because great work deserves great rewards. Here’s what’s in it for you:

-   Competitive base salary
-   25 days holiday, plus bank holidays and your birthday off
-   Private medical cover
-   Health cash plan
-   Life assurance
-   Access to the Calm wellbeing app
-   Perkbox employee benefits platform
-   Enhanced parental leave
-   Cycle to work scheme
-   Volunteering days
-   Employee Assistance Programme
-   Ongoing learning, development, and career progression across the ClearCourse Group

**Ready to join us?**  
If you’re organised, practical and enjoy keeping things running smoothly behind the scenes, we want to hear from you.

Apply now and help power the future of retail, one swapout at a time.

## Apply

[Apply at ClearCourse](https://apply.workable.com/clearcourse-1/j/91C1530940/apply)

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