# Member Happiness Team Lead

> Clever Benefits · United States (Remote) · Full-time · Posted 2026-08-19

**Workplace:** remote

## Description

-   Oversee daily operations

-   Quality assurance
-   Escalation triage
-   Onboarding/ongoing training
-   Maintain familiarity - current smart phone apps, services, networks, trends
-   New product launches/workflow changes/brief the team
-   Knowledge Base, & Macros - priority levels, tagging logic, escalations
-   Maintain team scheduling rotation 365
-   Lead team mtgs - keep the team aligned/connected 
-   Recurring cross-functional mtgs, translating updates into actionable guidance
-   Point of contact for other teams/select client contacts

## Requirements

-   Smart phone

-   Zendesk
-   Coaching Skills
-   Health Tech
-   Written/verbal communication skills
-   Manage fast-paced environment
-   Problem-solving
-   Private remote network

## Benefits

FT  
Benefits  
PTO

## Apply

[Apply at Clever Benefits](https://apply.workable.com/clever-benefits/j/E92027EE08/apply)

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