# Customer Success- Trackier (Account Management) > Trackier · Noida, India · Full-time · Posted 2026-10-15 **Workplace:** on_site **Department:** Customer Success ## Description [Trackier](https://trackier.com/) is a leading SaaS platform serving businesses across 20+ countries, providing Performance Marketing and Mobile Marketing solutions that help brands, advertisers, agencies, and ad networks optimize campaigns and drive growth. At Trackier, we combine innovative technology, data-driven insights, and a customer-first approach to deliver impactful marketing solutions and build lasting customer relationships. Join us to work with a global customer base, collaborate across teams, and contribute directly to customer success and business growth. Trackier is an equal opportunity employer committed to providing a fair, inclusive, and respectful workplace. Employment decisions are made without discrimination on the basis of legally protected characteristics. Trackier’s Social Media presence: Linkedin - [https://www.linkedin.com/company/apptrovemmp/](https://www.linkedin.com/company/apptrovemmp/) Website- [https://trackier.com](https://trackier.com/) Instagram - [https://www.instagram.com/trackierhq?srtk=cm4ydmpwZnB0MHUx](https://www.instagram.com/trackierhq?srtk=cm4ydmpwZnB0MHUx)  ### Why this role exists Trackier is looking for a Customer Success Professional to manage and grow SMB and mid-market accounts across its Performance Marketing solutions. The role combines customer relationship management, commercial ownership, and AdTech expertise to drive retention, identify growth opportunities, optimize campaign performance, and build long-term customer partnerships. ### What you'll do - Own a portfolio of SMB and mid-market accounts, managing customer relationships throughout the ongoing account lifecycle. - Build trusted relationships with key stakeholders and decision-makers, acting as the primary point of contact for account-related matters. - Drive customer retention and account growth by understanding business goals, monitoring account health, and proactively addressing churn risks. - Identify and pursue upselling, cross-selling, and account expansion opportunities aligned with customer requirements and business objectives. - Conduct regular account reviews to evaluate performance, discuss business outcomes, identify gaps, and recommend opportunities for improvement. - Help customers optimize their use of Trackier's platform for performance-based campaigns, traffic management, tracking, attribution, and campaign performance analysis. - Analyze account performance, campaign data, and customer usage patterns to identify optimization opportunities and provide actionable recommendations. - Coordinate with Support, Product, Engineering, and Sales teams to resolve customer concerns, manage escalations, and ensure timely resolution of account-related issues. - Understand customers' technical environments and work with relevant internal teams to address queries involving APIs, postbacks, tracking flows, and attribution. - Manage commercial discussions, renewals, and expansion opportunities while maintaining accurate account plans, revenue forecasts, and customer records in the CRM. ## Requirements - **3–6 years** of experience in Account Management or Customer Success, preferably in a B2B SaaS or technology environment. - **B.Tech/BE degree is mandatory.** - Experience managing a portfolio of existing customers, with a clear understanding of customer retention, renewals, account growth, and churn prevention. - Strong relationship-management and consultative communication skills, with the ability to engage effectively with both technical and business stakeholders. - Understanding of SaaS business models and the ability to connect product capabilities with customer objectives and business outcomes. - Working knowledge of APIs and hands-on familiarity with tools such as Postman to understand API requests, responses, and common integration-related queries. - Understanding of tracking mechanisms, postbacks, attribution, and performance-based campaigns, with the ability to coordinate technical queries with relevant teams. - Strong analytical and problem-solving skills, with the ability to interpret campaign or account data and translate insights into actionable recommendations. - Excellent presentation, negotiation, stakeholder-management, and escalation-handling skills. - Ability to manage multiple accounts and priorities independently in a fast-paced, customer-facing environment. - Strong ownership, a proactive approach to customer engagement, and a focus on building long-term client relationships. ### Edges that help - Experience in AdTech, MarTech, performance/affiliate marketing, or attribution platforms, with familiarity with GTM, Google Ads, Google Analytics, and basic web technologies. - Exposure to e-commerce, travel, media, or digital marketing clients, along with CRM tools, account-health tracking, renewals, and customer performance reporting. - Experience managing international clients across time zones, with willingness to travel occasionally for client meetings and industry events. ## Benefits - Benefit from comprehensive medical insurance coverage. - Enjoy attractive reimbursement policies within a supportive and nurturing workplace. - Experience a five-day workweek culture supported by a collaborative and development-focused team. - Continuous learning opportunities with clear avenues for career growth and development. - Gain exposure to global customers, cross-functional teams, and large-scale SaaS products that solve real business challenges. - Take ownership of high-impact initiatives with the opportunity to influence product, customer success, and business outcomes. - Thrive in a collaborative, fast-paced environment that values innovation, continuous learning, and professional growth. - Receive competitive, industry-leading remuneration commensurate with experience and contributions. ## Apply [Apply at Trackier](https://apply.workable.com/cloudstuff/j/B56355EBA6/apply) --- Powered by [Workable](https://www.workable.com)