# Senior Customer Success Associate (B.tech)

> Trackier · Noida, India · Full-time · Posted 2026-07-01

**Workplace:** on_site

**Department:** Customer Success

## Description

[Trackier](https://trackier.com/) is a leading SaaS platform serving businesses across 20+ countries worldwide. For over a decade, we have empowered brands, advertisers, agencies, and ad networks with innovative Performance Marketing and Mobile Marketing solutions that drive growth and maximize conversions.

[](https://trackier.com/)We empower marketers worldwide with advanced technology and a customer-first approach. We help businesses build impactful campaigns, create exceptional user experiences, and ensure data privacy. Our smart solutions are designed to optimize marketing strategies, enhance efficiency, and foster long-term customer relationships based on trust. Trackier was founded to solve a critical challenge—enabling marketers to accurately measure success and build meaningful customer connections. We believe data is not an obstacle but a powerful tool that helps teams become smarter and more effective.

## Requirements

-   2–5 years of experience in Technical Customer Success, Onboarding, Implementation, preferably within a B2B SaaS environment.

-   Bachelor's degree in Engineering is mandatory. (B.Tech/BE) 
-   Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows, and web/mobile attribution ecosystems.
-   Experience leading technical product demos and customer onboarding conversations.
-   Hands-on experience working with SaaS marketing, attribution, or customer engagement platforms.
-   Ability to simplify complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders.
-   Experience managing multiple customer implementations in a fast-paced environment.
-   High proficiency in leveraging AI tools to improve productivity, documentation, and customer communication while applying strong judgment and contextual thinking.
-   A proactive mindset with strong ownership, curiosity, and a continuous learning approach.

## Benefits

-   Gain exposure to global customers, cross-functional teams, and large-scale SaaS products that solve real business challenges.
-   Take ownership of high-impact initiatives with the opportunity to influence product, customer success, and business outcomes.
-   Thrive in a collaborative, fast-paced environment that values innovation, continuous learning, and professional growth.
-   Receive competitive, industry-leading remuneration commensurate with experience and contributions.
-   Benefit from comprehensive medical insurance coverage and employee-centric benefits.
-   Enjoy attractive reimbursement policies within a supportive and nurturing workplace.
-   Experience a five-day workweek culture supported by a collaborative and development-focused team.
-   Continuous learning opportunities with clear avenues for career growth and development.

## Apply

[Apply at Trackier](https://apply.workable.com/cloudstuff/j/ECD6410C3C/apply)

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