# Account Manager (Czech/Slovak Speaker) > Cloudtalk · Barcelona, Spain (Hybrid) · Full-time · Posted 2026-05-11 **Workplace:** hybrid **Department:** Revenue ## Description **🌍 Global SaaS Scale-up | Series B 💡 Personalised 1:1 Coaching  📍 Barcelona or Prague, Hybrid (4 days in-office)** ### About CloudTalk CloudTalk is THE **global AI-powered business calling platform**, trusted by **30,000+ professionals** at companies like **Nokia**, **Revolut**, **Glovo**, and **Uber**. We’re building the world’s **most capable AI business calling software** available in **160+ countries** — helping businesses have more and better calls every day. Backed by **$35.3M in funding** from leading investors, including KPN Ventures, Point Nine, and HenQ, we're investing in **making AI native to every conversation**. We're a ~**200-person team** that values **growth**, **innovation**, **teamwork**, **customer focus**, and **human connection**. We move fast, build for the future, and care deeply about creating products — and a culture — that people genuinely love. ### **Why Join CloudTalk Now?** We're in an era of rapid innovation — taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR. 🚀**Be part of one of Europe’s fastest-growing SaaS companies 🤖 Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale 🎯 Have a front-row seat in our journey to $100M ARR ** ### **The Role** Our **Account Managers** are the business owners of their portfolio. This is a quota-carrying role where you will **own Customer Retention and Portfolio Expansion**. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business. This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients. ### What You Will Do **Be the Strategic Business Partner** Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor — not just a vendor contact — and build durable relationships with decision makers and executive stakeholders. **Own Retention & Expansion** Lead the full renewal cycle across your portfolio — forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise. Identify and close organic growth opportunities within your portfolio — whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do. **Own Portfolio Health** Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early — before issues become escalations. **Act as the Internal Advocate** Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap — while confidently representing CloudTalk's direction back to your accounts. ### What Makes You a Great Fit We're looking for experienced Account Managers or Customer Success Managers who've owned meaningful books of business in B2B SaaS — not just managed relationships, but driven commercial outcomes. - **2+ years in Account Management or Customer Success in B2B SaaS**, with a demonstrable track record of hitting retention and expansion targets - Proven **ownership of a book of business independently** — you've managed renewals, run save plays, and grown accounts without heavy oversight - **Experience owning customer health metrics**: you've built or worked within health score frameworks and used leading indicators to drive proactive action - Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite - **Highly commercial mindset** — you think like a revenue owner, not just a relationship manager - **Data-driven**: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically - **Technical aptitude** — you enjoy learning SaaS products deeply and can guide customers to maximise platform value - **Familiarity with CS/AM tooling**: HubSpot, Gainsight, Planhat, or similar - Business fluency in **English and Czech/Slovak** ### Why you will love to be a CloudTalker: Growth: 💡 1-1 Coaching sessions with our resident communications advisor 📚 Leaders Academy & Learning and Development Budget Flexibility: 🏖 Unlimited Paid Time Off 🎗️ Volunteering Days 💻 MacBook for work  Well-being: 🏖Recharge Fridays once per quarter 🏋🏼‍♀️Fitness Allowance Connectedness: 💲 Referral bonuses 👥 Virtual & physical team buildings 👕 Company merchandise **Apply now and be part of our journey to $100M ARR!** _By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our_ [Privacy Notice](https://www.cloudtalk.io/privacy-notice/#:~:text=CloudTalk%20reserves%20the%20right%20to,and%20integrity%20of%20Your%20data.)_._ ## Apply [Apply at Cloudtalk](https://apply.workable.com/cloudtalk/j/4117F480C7/apply) --- Powered by [Workable](https://www.workable.com)