# Forward Deployed Engineer > Cloudtalk · Barcelona, Spain · — · Posted 2026-03-04 **Workplace:** on_site **Department:** Revenue ## Description **🌍 Global SaaS | $28M Series B Investment 📍 Barcelona, Spain - on site** ### The Mission CloudTalk is redefining business telephony with our next-generation AI Voice Agent, CeTe. But selling the future of voice AI is only half the battle; making it work flawlessly in messy, real-world customer environments is where we win. As our first **Forward Deployed Engineer (FDE)**, you won't be building sandbox toys. You will deploy production-ready AI agents that handle thousands of real conversations across **160+ countries and 60+ languages**. You will own the technical lifecycle- from the pre-sales prototype that wins the deal, to the deep post-sales integrations that turn our global customers into AI-first companies. ### **Why This Role Is a Career Accelerator :** - **Global Scale:** Work directly with the world’s most innovative companies to transform their revenue operations using CloudTalk's vast telephony infrastructure. - **Bleeding-Edge Tech:** Master the intersection of advanced LLMs, real-time voice synthesis, and complex CRM architectures. - **High-Impact Visibility:** Sitting at the intersection of AI and GTM, your successful deployments will directly unlock MRR (Monthly Recurring Revenue) and drive company-wide growth. ### **What You'll Do:** - **End-to-End Implementation:** Partner with Account Executives to build working AI prototypes that close deals, then design, build, and deploy the deep technical integrations (APIs, webhooks, Make/n8n) required to connect the AIVA to customer CRMs and helpdesks in production. - **AI Configuration & Tuning:** Configure and continuously optimize the AI Agent by tuning prompts, defining intents and actions, building edge-case guardrails, and optimizing latency metrics to ensure high-quality, natural conversations with zero delay and no hallucination. - **Drive Pipeline & MRR:** Partner directly with AEs, Channel Managers and CSMs to own top-line adoption metrics (e.g., AIVA MRR, AIVA Usage). You will slash time-to-first-value and actively help generate pipeline and upsells within existing accounts. - **The Product Feedback Loop:** Take the messy edge cases you solve in the field and work with our core Engineering team to turn your custom "hacks" into scalable, native product features. - **Peer-to-Peer Guidance:** The FDE is a deeply technical builder who will fully set up their own API integrations and automations. They will only reach out to the Tech Consulting team for high-level advice, system architecture guidance, or core telephony escalations; treating TCs as respected peers, not as an implementation helpdesk. ### **What You Bring (Experience & Skills):** - **Experience:** 3+ years in a hybrid technical/commercial role (e.g., Solutions Engineering, Technical Implementation, or ex-founder). - **Integration Mastery:** Deep expertise wiring up systems using REST APIs, Webhooks, JSON, and low-code orchestrators (Make, n8n, Zapier). - **CRM Ecosystems:** Hands-on experience mapping custom data and building workflows in platforms like HubSpot and Salesforce. - **Light Scripting:** Ability to write quick Python or JavaScript snippets to transform data payloads when low-code tools hit their limits. - **Practical AI Chops:** Proven experience building workflows with LLMs, including prompt tuning, setting context windows, and building guardrails against hallucinations. - **Commercial Drive:** High ownership and the communication skills to translate complex technical blockers to a non-technical VP of Sales or an irate customer. ### **KPIs:** - **POC-to-Production Conversion Rate:** The percentage of custom pre-sales AI prototypes you build that successfully convert into closed-won, fully signed and deployed contracts. - **Time-to-First-Value (TTFV):** The total number of days from contract signature to the AI Voice Agent running live in production and successfully handling its first 1,000 billable AI minutes. - **AIVA Minutes & AI Revenue:** The month-over-month growth of actual AI voice consumption and the resulting expansion MRR generated by unlocking new automated workflows within your deployed accounts. ### **What Is Out of Scope For This Role:** ❌ **Training Core AI Models:** You are not an AI Researcher or Data Scientist. ❌ **Running QBRs & Chasing Renewals:** You are a builder, not a traditional CSM. While your technical work directly drives MRR, you won't spend your days building slide decks for QBRs or haggling over license renewals. ❌ **Throwing Demos Over the Fence:** You aren't a traditional Pre-Sales Engineer who builds a flashy sandbox, gets the signature, and walks away. You own the messy reality of making your POC actually work in production. ❌ **Handling commercials, pricing, or contract negotiations.** ❌ **Acting as a pure software engineer.** ### **About CloudTalk:** Powered by a January 2024 $**28 million Series B investment** from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's **AI-powered business communication platform** helps **4,000+ sales and support team**s make customer experience the greatest competitive advantage for driving more revenue.  CloudTalk works seamlessly for businesses of all sizes, from scale-ups like **Deel** and **TIER** to big players like **Nokia**, **Glovo** and **Rakuten**. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.  CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations. ### **Why you will love to be a CloudTalker:** Growth: 💡 1-1 Coaching sessions with our resident communications advisor 📚 Leaders Academy & Learning and Development Budget Flexibility: 🏖 Unlimited Paid Time Off (with guidelines) 🎗️ Volunteering Days ⏳ Flexible working hours 💻 MacBook for work  Well-being: 🏖Recharge Fridays once per quarter 🏋🏼‍♀️Fitness Allowance Connectedness: 💲 Referral bonuses 👥 Virtual & physical team buildings 👕 Company merchandise **Apply now and be part of our journey to $100M ARR!** _By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our_ [Privacy Notice](https://www.cloudtalk.io/privacy-notice/#:~:text=CloudTalk%20reserves%20the%20right%20to,and%20integrity%20of%20Your%20data.)_._ ## Apply [Apply at Cloudtalk](https://apply.workable.com/cloudtalk/j/F0AC4B9A00/apply) --- Powered by [Workable](https://www.workable.com)