# Swedish Speaking Customer Experience Specialist - Malta

> ComeOn Group · St. Julian's, Malta (Hybrid) · — · Posted 2026-03-17

**Workplace:** hybrid

**Department:** Operations

## Description

At ComeOn, we take the Customer Experience beyond just customer service! We’re looking for friendly, people-focused individuals to join our team. If you’re a great communicator who enjoys solving problems and making someone’s day better, we’d love to hear from you.

As a Customer Experience Specialist, you are the bridge between frontline support and our technical teams. You will go beyond the standard support to resolve complex customer issues with precision, delivering top-notch service and ensuring customer satisfaction every time.

**Location:** St. Julian’s, Malta (Hybrid)

**You’re a great match for this role if you:**

-   Speak and write fluently in **Swedish and English**
-   Have a minimum of 12 months of experience in Online Customer Support (iGaming, Fintech etc.) 
-   Are a collaborative contributor who flourishes within teams and elevates those around them
-   Speak and write fluently in English
-   Have a "detective" mindset with a high attention to detail.
-   Enjoy multitasking and have strong problem-solving skills
-   Are comfortable working shifts (with a possibility of night shifts)
-   Have an interest in using AI tools to boost efficiency

**What You’ll Be Doing**

-   Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls.
-   Review and process player withdrawal requests, ensuring accuracy and adherence to established processing timelines.
-   Meticulously review player identification documents to verify accounts, detect potential fraud, and ensure compliance with regulatory standards.
-   Act as the first point for escalated queries that go beyond standard procedure, ensuring first-time resolution.
-   Supporting newer agents with tricky questions and providing guidance.
-   Become the point of contact for specific brand features or localized market requirements.
-   Identify recurring player pain points and suggest updates to our internal Knowledge Base or AI tools.
-   Willingness to take on relevant ad hoc tasks as needed

**Learn and Grow with Us**

Through the ComeOn Academy, you’ll get access to ongoing training, personal development opportunities, and support to help you grow your career within the company.

**What’s In It for You?**

-   We value a well-rested team. This role has a structured, pre-planned shift rotation, ensuring work-life balance and easy personal planning.
-   Competitive salary + bonus scheme
-   Hybrid working model with flexibility between home and office
-   One-time bonus to help you set up your home workspace (we are truly hybrid)
-   Work remotely for up to 40 days per year from anywhere in the world
-   Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
-   Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
-   Fun quarterly team events and social gatherings

**A Bit About ComeOn Group**

We’re a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players.

We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect.

Want to know more about us? Just visit our website [www.comeon-group.com](http://www.comeon-group.com/) or any of our social media channels to take a deep dive into our culture!  
  

[LinkedIn](https://www.linkedin.com/company/comeon-group)

[Instagram](https://www.instagram.com/wearecomeon/)

[Facebook](https://www.facebook.com/wearecomeon)

## Apply

[Apply at ComeOn Group](https://apply.workable.com/comeon-group/j/2AB141ADBB/apply)

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