# Collections Supervisor

> Concord Servicing · Chandler, United States · — · Posted 2026-06-08

**Workplace:** on_site

**Department:** Collections

## Description

[Concord](https://concordfinance.com/) is a Loan Servicing fintech company dedicated to helping borrowers manage their financial obligations with clarity and respect. Our C**ontact Center in Chandler, AZ** is the frontline of that mission, and the **Collections Supervisor** plays a key role in leading the team that makes it happen. This is a fully onsite position. 

The Collections Supervisor is responsible for overseeing a team of Collections Representatives, driving performance, ensuring regulatory compliance, and fostering a culture of accountability and borrower-first service. The ideal candidate brings 2–3 years of collections supervisory experience within a loan servicing or consumer finance environment.  

**Responsibilities:** 

-   Supervise, coach, and develop a team of Collections Representatives to achieve individual and team performance goals 

-   Monitor daily queue activity, call quality, and collector effectiveness to ensure productivity and compliance standards are met 

-   Conduct regular one-on-ones, performance reviews, and call monitoring sessions to provide timely feedback and support team development 

-   Ensure the team operates in full compliance with FDCPA, FCRA, CFPB guidelines, and all applicable federal and state regulations 

-   Handle escalated borrower interactions and complex account situations that require supervisory judgment and resolution 

-   Analyze collections data and reports to identify trends, address performance gaps, and recommend process improvements 

-   Partner with Training, Quality Assurance, and Compliance teams to support onboarding, ongoing learning, and audit readiness 

-   Foster a positive, high-performance team culture aligned with Concord’s values of respect, integrity, and borrower-first service 

-   Manages projects as needed, adapting priorities to meet evolving business needs

## Requirements

-   2–3 years of supervisory experience in collections, loan servicing, or a related contact center environment 

-   Familiarity with AI tools and a willingness to leverage them to improve efficiency and streamline day-to-day administrative tasks 

-   In-depth knowledge of FDCPA, FCRA, CFPB regulations, and consumer lending compliance requirements 

-   Proven ability to lead, motivate, and develop a team in a high-volume, performance-driven environment 

-   Strong analytical skills with the ability to interpret collections metrics and translate data into actionable coaching and strategy 

-   Proficiency with loan servicing platforms, CRM systems, and workforce management tools. 

-   Associate’s or bachelor’s degree in Business, Finance, or a related field preferred; equivalent experience will be considered

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Parental Leave (Maternity, Paternity)
-   Short-Term & Long-Term Disability
-   Wellness Resources

## Apply

[Apply at Concord Servicing](https://apply.workable.com/concord-servicing/j/7438EA4881/apply)

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