# Collection Specialist

> Concord Servicing · Mexico City, Mexico (Hybrid) · Full-time · Posted 2026-05-06

**Salary:** MXN 127,200–127,200

**Workplace:** hybrid

**Department:** Collections

## Description

**Concord** **is a full-scope loan servicer** delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

Collect payments on overdue accounts and locate debtors to make collection arrangements.

-   Outbound collection calls on accounts from 16 – 180 days delinquent  (Predictive Dialer and/or manual)
-   Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
-   Receives payments over the phone via Credit Card or Check.
-   Document customer accounts in an accurate and timely manner.
-   Sending letters, statements, payment histories
-   Handling customer complaints and resolution paper work
-   Maintain and achieve monthly goals given.
-   Able to react to change productively and handle other tasks as assigned.

## Requirements

-   Call center/collections experience
-   FDCPA and State Regulations
-   Excellent analytical and communication skills. Good grammar, voice and diction.
-   Knowledge of loan calculations
-   Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
-   Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
-   Ability to read, write and speak English fluently.  Bilingual (English/Spanish) a plus.
-   Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.

## Benefits

-   Salary 10,600
-   Guaranteed Bonus 7,000 first month
-   Food Vouchers 2,000
-   Internet Bonus 400
-   Medical Insurance
-   Life Insurance
-   Dental Insurance

## Apply

[Apply at Concord Servicing](https://apply.workable.com/concord-servicing/j/ABC8BE39FF/apply)

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