# Customer Support - Rider Operations

> Continuum Resource Network · Foster City, United States · Contract · Posted 2025-10-03

**Workplace:** on_site

**Department:** Zoox

## Description

We are helping an on-demand, autonomous ride-hailing company hire Customer Support - Rider Operations to ensure the success of all customer interactions with its robo-taxi service. You will be the human partner to the robot AI, providing an amazing support experience to customers. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides.  
  
We are seeking an experienced individual who will excel in a fast-paced, dynamic environment to help evolve the foundation for future rider operations.  
  
As Customer Support - Rider Operations, you will serve as the real-time, human point of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset. Additionally, you will have the unique opportunity to drive development of new operational processes and tools for scale. You will have a voice in creating new products and services that allow you and your fellow agents to understand what is happening in and around the company's vehicles.  

**Rate: $29 per hour plus benefits  
**  
**Available Shifts:**

-   **7:00 am-3:30 pm**

-   Wed-Sun
-   Thu-Mon
-   Fri-Tue
-   Sat-Wed

-   **3:00 pm-11:30 pm**

-   Wed-Sun
-   Thu-Mon
-   Fri-Tue
-   Sat-Wed

   
**As Customer Support - Rider Operations, you will:**

-   Provide live rider support before, during and after missions through a variety of support channels.
-   Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated.
-   Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions.
-   Assist with testing and data collection.
-   Work closely with Fleet Operations, Product, Software, and User Experience to improve operational processes and tools based on observed customer needs.
-   Uphold a safety-centric, inclusive, and open-communication culture.

## Requirements

-   2+ years of experience in customer service, retail, or another customer-facing role.
-   Experience working in a cross-functional team.
-   Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs.
-   Excellent computer skills and problem-solving ability.
-   Proven ability to adapt and drive progress against goals in ambiguous, changing environments.
-   Proactive mindset and resourcefulness.
-   Positive attitude with a growth mindset.

## Benefits

-   Pre-tax commuter benefits
-   Employer-subsidized healthcare benefits
-   Flexible Spending Account for healthcare costs
-   All costs covered for short- and long-term disability and life insurance
-   401k package  
    

**Commitment:** This is a full-time, ongoing contract position, open to candidates local to the Foster City area. contract position, open to candidates local to the Foster City area.

## Apply

[Apply at Continuum Resource Network](https://apply.workable.com/continuum-resource-network/j/956C8C182C/apply)

---
Powered by [Workable](https://www.workable.com)