# D365 CE Technical Consultant - 6-month contract (Remote)

> Control Risks · New Delhi, India (Remote) · Contract · Posted 2026-04-21

**Workplace:** remote

**Department:** Enterprise Applications

## Description

To provide techno-functional expertise of the D365 CE modules with focus on enhancing the performance, efficiency and capability of the Control Risks business.

This is a hands-on role and the holder will equally provide configuration and development to Dynamics 365 CE, focusing primarily on Case Management (Customer Services).

This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way.

We are OK with this role being remote.

## Requirements

### What You'll Do:

-   Configuring, developing & enhancing the D365-CE suite – including plugins, extensions, customisations and integrations.
-   Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog.
-   Developing functional designs, test plans and scripts where applicable.
-   Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions.
-   Advising customers on best practices for D365 CE & Power Platform processes, user interface and architecture.
-   Implementing product best practices based on Microsoft Dynamics standards and supported configurations.
-   Working closely with the Enterprise Applications Delivery Manager on areas that require further engagement with the business and partner where required.
-   Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs.
-   Resolving tickets and issues raised by Business Teams in this area, in accordance with internal service levels, processes, and procedures.
-   Working with the business SME’s, help with knowledge, answer questions, drive a knowledge base.
-   Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams.
-   Inspiring the business through demonstrations of the possibilities of D365 CE modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions.
-   Maximising the use of D365 CE partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible.

### Who You Are:

-   Must have in depth knowledge of Dynamics 365 CE
-   Excellent understanding of Customer Services and its interrelationship with the Sales areas
-   Good grasp of new and emerging technology trends
-   Ability to work in an Agile/Sprint based mode

**Problem Solving**

Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s)

**Innovation & Creativity**

Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.

Shows initiative in work, contributing new solutions or new ways of doing things

**Applied Thinking/Decision Making**

Be prepared to make decisions and effective implementation of those decisions

Translates decisions into effective actions and implementation

Acts decisively and make difficult decisions even if unpopular

**Results Oriented**

Delivers on personal objectives to deliver to strategic and department plans – Focuses on delivery, strives to exceed expectations

Shows drive and determination to achieve high standards

**Driving profit/margin improvement**

Suggests and makes improvements and efficiencies to manage costs and improve margins

Understands need to work within project scope including price

**Communication, planning work and influencing**

Communicates clearly and concisely using language appropriate to audience

Displays sensitivity to develop constructive relationships with others

Plans and organises workload of own and others, suggests priorities as necessary

## Apply

[Apply at Control Risks](https://apply.workable.com/control-risks-6/j/9B122E746B/apply)

---
Powered by [Workable](https://www.workable.com)