# Microsoft Support Administrator > Coretek Services · United States (Remote) · Full-time · Posted 2026-05-21 **Workplace:** remote **Department:** Managed Services ## Description Coretek is at the forefront of innovation, providing a broad array of AI, Security, and Managed Services. Our mission is to equip businesses with advanced technology solutions to enhance operational efficiency and drive growth. We are currently seeking a **Microsoft Support Administrator.** The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments. Coretek is seeking a Microsoft Support Administrator to manage and support our clients’ Microsoft-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment. The ideal candidate will be responsible for providing Level 2 technical support to end-users, managing Azure & Microsoft 365 support services, assisting with Entra ID administration and working closely with Coretek and Microsoft engineers on more complex application issues. ## Requirements **Responsibilities:**  - Provide technical support for Microsoft products including Microsoft Azure, Windows, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Power BI.   - Administer and troubleshoot Microsoft 365 user accounts, licenses and groups  - Manage and support Microsoft Exchange Online, including email flow and mailboxes  - Perform Active Directory administration and troubleshooting such as group policy management   - Respond to support tickets and resolve issues related to Microsoft and Azure environments in a timely fashion to minimize downtime  - Assist in backup, recovery, and security best practices using Microsoft tools  - Escalate and collaborate with Coretek engineers and Microsoft to resolve complex technical issues  - Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement  - Communicate, internally and externally, the status of the tickets directly with clients  - Create and maintain IT knowledgebase articles  - Assist with cross training of other NOC support team members as needed  **Requirements:**  Bachelor’s degree in computer science or information technology, preferred or   experience working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems  2+ years of Microsoft Administration experience  - Strong working knowledge of Microsoft 365 admin center, Exchange online, and Teams  - Required Certifications:  - Microsoft 365 Certified: Modern Desktop Administrator Associate  - Azure Fundamentals: AZ-900  - Experience with Windows Server, Active Directory, Groups Policy and DNS/DHCP  - Familiarity with Microsoft Endpoint Manager / Intune is a plus  - Knowledge of MFA and Conditional Access support technologies  - Experience with PowerShell scripting is preferred  - Familiarity with remote support and event management tools and IT ticket systems – ServiceNow preferred  - Strong listening, verbal, written, and interpersonal communication skills  - Accuracy and attention to detail when monitoring and maintaining systems  - Ability to work in a fast-paced, 24/7 operational environment  - Adept at communicating with all levels of technical experience  - A strong sense of urgency and the ability to multi-task effectively   - English proficiency ## Benefits Coretek offers a comprehensive suite of Health Benefits, flexible PTO, 401K and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development. ## Apply [Apply at Coretek Services](https://apply.workable.com/coretek-services/j/73A99AA6B3/apply) --- Powered by [Workable](https://www.workable.com)