# IT Support Engineer

> Cosmos Sport S.A. · Athens, Greece · Full-time · Posted 2026-06-25

**Workplace:** on_site

**Department:** IT

## Description

**Cosmos Sport SA**, member of **JD Sports Fashion Plc**, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded **107 further physical stores in Greece & Cyprus, 5 retail brands** ([JD Sports](https://www.jdsports.gr/), [Cosmos Sport](https://www.cosmossport.gr/), [Sneaker10](https://www.sneaker10.gr/),[](https://www.sportsfactory.gr/) [Slamdunk](https://www.slamdunk.gr/), [Rundome](https://www.rundome.gr/)) **8 on-line shops** and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of **1900+** highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.

The IT Support Engineer is responsible for providing technical support to end-users, resolving IT-related issues, and maintaining computer systems and networks. This role involves troubleshooting hardware and software problems, installing and configuring IT equipment, and ensuring a high level of customer satisfaction.

**Responsibilities**

-   Provide technical assistance to end-users, addressing hardware, software, and network issues. Respond to support tickets and ensure timely resolution
-   Diagnose and resolve technical problems related to computer systems, networks, printers, and other IT equipment. Escalate complex issues to senior IT staff when necessary.
-   Install, configure, and maintain computer hardware, operating systems, and software applications. Perform routine system updates and software installations.
-   Assist with network setup and maintenance, including routers, switches, and wireless access points. Troubleshoot network connectivity issues.
-   Set up new stores and warehouses from procurement to on-site delivery of the project.
-   Set up new user accounts, configure workstations, and ensure proper access rights. Deactivate user accounts upon off-boarding.
-   Maintain accurate records of IT support activities, including support tickets, equipment inventory, and configuration details. Update IT documentation as needed.
-   Collaborate with other IT team members to address technical issues and improve IT support processes.
-   Provide excellent customer service and ensure a positive user experience. Follow up with end-users to confirm issue resolution and gather feedback.
-   Follow IT security policies and protocols to ensure data protection and compliance with industry regulations. Report security incidents or vulnerabilities to senior IT staff.

## Requirements

-   Bachelor's degree in Computer Science, Information Technology, or a related field.
-   Experience in a similar role will be considered as an asset.
-   Strong knowledge of computer hardware and software systems.
-   Experience in troubleshooting and resolving technical issues.
-   Knowledge of networking concepts and protocols.
-   Excellent communication and problem-solving skills.
-   Ability to work independently and collaboratively in a team environment.

## Benefits

-   Competitive compensation package & performance bonus
-   Health & Life Insurance Program
-   Career development opportunities & education programs
-   Enhanced academic advancement opportunities through our**established university partnerships** (with discounts of up to 75% at the European University of Cyprus, up to €3,000 at UCLan, and up to 60% at Mediterranean College)
-   Integrated health & well‑being support for all employees,**including free diagnostic tests at Euromedica** diagnostic centres and seamless**access to a mental health platform**
-   One day off, part of our**"parents’ day off" program** — offered specifically for the first day of school
-   Generous employee discount in all our brands (Cosmos Sport, Sneaker10, Slamdunk, Rundome, JD Sports stores)
-   Extras, discounts and perks - Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras! [link here](https://www.cosmossport.gr/el/cms/255/cosmos-people-benefits-promo)

## Apply

[Apply at Cosmos Sport S.A.](https://apply.workable.com/cosmos-sport-s-dot-a/j/A93D1A6A22/apply)

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