# Helpdesk Specialist

> COSMOTE GLOBAL SOLUTIONS NV · Bratislava, Slovakia · Contract · Posted 2026-07-01

**Workplace:** on_site

## Description

**COSMOTE GLOBAL SOLUTIONS NV** is looking for a highly skilled **Business Intelligence Expert** to join our team. The successful candidate will play a key role in designing, developing, and implementing Business Intelligence solutions that enable effective decision-making and provide strategic insights.

**Responsibilities:**

-   Setting up audio-visual equipment
-   Support users of conference facilities during the meetings
-   Preparation and continuous update of existing Knowledge Articles
-   Performing ad-hoc services as requested by Head of Resources Unit or ICT Manager if all tickets have been fulfilled

## Requirements

-   Proficient in M365 applications
-   Desktop support experience
-   Excellent communication skills, English level required C1
-   Minimum of 3 Years experience in Service Desk environment
-   Minimum of 3 Years experience in Desktop deployment of support
-   Experience in documenting support requests and resolutions
-   Remote access capability to troubleshoot issues on staff computers
-   Knowledge of M365 applications such as Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
-   Knowledge of Microsoft Azure Environment, server hosting and associated services
-   Experience in troubleshooting desktop issues such as software installation, printer issues, and network connectivity issues
-   Familiarity with standard operating systems such as Windows and macOS
-   Experience in diagnosing and resolving hardware issues on desktops and laptops

## Apply

[Apply at COSMOTE GLOBAL SOLUTIONS NV](https://apply.workable.com/cosmote-global-solutions-nv/j/5A744C65FC/apply)

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