# System Monitor (Back-Office) Technician

> COSMOTE GLOBAL SOLUTIONS NV · Luxembourg, Luxembourg · Contract · Posted 2026-03-19

**Workplace:** on_site

## Description

**COSMOTE Global Solutions** is seeking a skilled **System Monitor Back Office Technician** to join our team. The ideal candidate will be responsible for the monitoring and maintenance of our IT systems and infrastructure, ensuring optimal performance and troubleshooting issues as they arise.

**Responsibilities:**

-   Providing directly from the on-site premises of specific departments Service Desk, Support for the Office IT system platform, resolving hardware problems and monitoring performance of service providers
-   Executing first-level support for all hardware and software installed in the Programme Office, ensuring systems are configured according to internal guidelines.
-   Maintaining an inventory of locally installed equipment and ensuring its physical location and traceability.

## Requirements

-   University degree in Computer Science or equivalent education.
-   Minimum 5 years of experience.
-   In-depth knowledge of IT/IS Security concepts, policies and procedures, and large experience in developing, implementing, managing and maintaining IT/IS security within MS products-based IT/IS infrastructures.
-   In-depth experience in assessing and managing IT/IS infrastructure security aspects projects.
-   Proven experience of end-users’ support in a multinational environment.
-   Proven experience in designing and implementing secure, wide Active Directory solutions.
-   Proven Field experience (in years) for the following products / topics:

-   MS Exchange
-   MS SharePoint
-   MS SQL
-   MS Hyper-V
-   Several Microsoft Public Cloud Technologies / Services and certifications

**  
Specific Microsoft Certification:**

-   Microsoft Azure Fundamentals (AZ-900)
-   AND/OR Microsoft 365 Certification (MS-900)
-   AND ITIL v4 Foundation  
    

**Additional Mandatory requirements:**

-   Excellent analytical and writing skills.
-   High level of integrity and sound judgment regarding privacy issues, with the ability to work effectively in teams and promote adherence to policies.
-   Ability to work independently, be self-motivated, and prepare logical and clear reports to support management decision-making.
-   Ability to communicate clearly and effectively, both orally and in writing, in technical and non-technical contexts with technicians and non-technical managers, and the ability to prepare customer reports.
-   Very good understanding of the concept of IS/IT Production in a business-critical environment.
-   Valid “NATO SECRET” security clearance.
-   Ability to work under stress, supporting and answering end-user calls in a multinational environment.
-   Ability and willingness to be deployed to remote sites.
-   Language skills (with official certification) **English – B2 Level & French – B2 Level.**

## Apply

[Apply at COSMOTE GLOBAL SOLUTIONS NV](https://apply.workable.com/cosmote-global-solutions-nv/j/6A3C62092E/apply)

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