# Guest Experience Team Leader, The Romanos, a Luxury Collection Resort (2026)

> Costa Navarino · Pilos, Greece · Full-time · Posted 2026-06-02

**Workplace:** on_site

**Department:** Guest Relations Romanos

## Description

Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.

The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.

The Romanos, a Luxury Collection Resort is looking for a Guest Experience Coordinator. The selected candidate will play a vital role in ensuring exceptional guest service through the organization and management of special requests and VIP arrangements. Primarily working from the back office, this role involves overseeing guest communications, managing special occasions, and coordinating with various departments to deliver seamless experiences. The ideal candidate will be detail-oriented, proactive, and highly organized, with a strong passion for creating personalized and memorable experiences for guests.

**Responsibilities**

-   Handle all incoming guest requests, with a focus on special occasions (e.g., anniversaries, birthdays) and VIP arrangements, ensuring each detail is met with high standards.
-   Review the daily arrival report and make sure the welcome amenities and guest preferences or other requests are in place.
-   Arrange and oversee all VIP amenities, special decorations, and custom guest requirements, maintaining an organized and timely schedule for daily arrangements.
-   Make personal contact with the guests at least once a day during their stay or depending on the guest needs.
-   Maintain up-to-date records of all guest requests, ensuring the front-line team is fully briefed and aware of all arrangements and preferences.
-   Liaise with departments (e.g., Food & Beverage, Housekeeping, Concierge) to guarantee all aspects of the guest experience are flawlessly executed.
-   Keep meticulous records of guest preferences, feedback, and requests, updating the system with relevant guest profile information to support personalization efforts.
-   Suggest enhancements to the guest experience process based on feedback and observations to continuously elevate the quality of service.

## Requirements

-   Minimum of 1 year of experience in the hospitality industry, preferably with Front Office experience in a five-star hotel
-   Possession of a degree in Hospitality
-   Excellent communication skills to engage and attract guests from diverse backgrounds
-   Demonstrates a calm demeanor and professional integrity in all interactions
-   An inspiring team player who fosters a collaborative work environment
-   Fluent in Greek and English, with additional proficiency in German, Russian, or French considered a plus
-   Proficient in computer skills and knowledgeable in PMS software systems
-   Exceptional attention to detail, organizational skills, and a strong ability to collaborate effectively
-   Capable of prioritizing tasks and managing multiple responsibilities simultaneously
-   A people-oriented individual with outstanding customer service skills
-   Exemplifies proper communication etiquette, both written and verbal, with internal and external guests

## Benefits

### What We Offer:

-   Competitive Compensation Package
-   Private Medical Plan
-   Accommodation in the vicinity of Costa Navarino _(for non-Messinian associates)_
-   Meals Provided On-site

### Personal & Professional Growth:

-   Ongoing Training & Development Opportunities
-   Potential for Task Force Assignments Abroad in Marriott Hotels
-   Exposure to an International Work Environment

### Wellbeing & Perks:

-   Use of Costa Navarino Facilities _(subject to internal policies)_
-   Access to the Support Room – Online Wellness Platform
-   Discounts at Marriott Hotels Worldwide

## Apply

[Apply at Costa Navarino](https://apply.workable.com/costa-navarino/j/44E4215505/apply)

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