# Guest Service Ambassador (Night Shift),The Romanos, a Luxury Collection (2026)

> Costa Navarino · Pilos, Greece · Full-time · Posted 2026-01-26

**Workplace:** on_site

**Department:** Front Office

## Description

Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.

The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.

The Romanos, a Luxury Collection Resort is seeking for a Guest Service Ambassador to join our team during the **night shift**. to provide exceptional service and a memorable experience to our guests. The Front Office Ambassador anticipates guests needs and uphold the high standards of the Luxury Collection brand.

**Responsibilities:**

-   Welcome, assist, and engage guests during overnight hours, ensuring a warm, refined, and personalized experience at every interaction.
-   Handle all nightly administrative tasks and coordinate effectively with other hotel departments to ensure smooth operations.
-   Manage and resolve guest complaints, disturbances, and emergency situations during the shift.
-   Prepare and submit risk and margin reports for internal and external use.
-   Monitor the hotel’s overnight operation and ensure that all procedures are followed according to standards.
-   Lead and supervise Front Desk activities throughout the night, ensuring clear communication and high guest satisfaction.
-   Complete and verify all end-of-day and night audit reports with accuracy and attention to detail.
-   Oversee the entire check-in and check-out process, providing efficient and high-quality service that reflects The Luxury Collection standards.

## Requirements

-   At least 2 years of experience within the hospitality industry in Front Office Agent position (experience in a 5-star hotel preferred)
-   Hold a Hospitality degree.
-   Be a great communicator who allures guests from all over the world.
-   Be an inspiring team player
-   Have proper communication etiquette (both written and spoken) with internal and external guests.
-   Speak, write and converse freely in both **Greek and English**. Knowledge of German and/or Russian/or French language will be an advantage.
-   Possess strong computer skills and knowledge of Opera software
-   Have impeccable cooperation, attention to detail, inspiration, and organizational skills.
-   Be able to act proactively and constantly find creative solutions in every guest encounter.
-   Have the ability to prioritize and multitask
-   Ability to handle confidential information.

## Benefits

### What We Offer:

-   Competitive Compensation Package
-   Private Medical Plan
-   Accommodation in the vicinity of Costa Navarino _(for non-Messinian associates)_
-   Meals Provided On-site

### Personal & Professional Growth:

-   Ongoing Training & Development Opportunities
-   Potential for Task Force Assignments Abroad in Marriott Hotels
-   Exposure to an International Work Environment

### Wellbeing & Perks:

-   Use of Costa Navarino Facilities _(subject to internal policies)_
-   Access to the Support Room – Online Wellness Platform
-   Discounts at Marriott Hotels Worldwide

## Apply

[Apply at Costa Navarino](https://apply.workable.com/costa-navarino/j/7F09ACE426/apply)

---
Powered by [Workable](https://www.workable.com)