# Health Insurance Subject Matter Expert (Fully Remote) > CoverGo · Lisbon, Portugal (Remote) · Full-time · Posted 2026-04-14 **Workplace:** remote **Department:** Product ## Description ### ![](https://workablehr.s3.amazonaws.com/uploads/photos/454850/206fa99578f4919dbbe6445067d80678.png) ### **Top 3 Reasons To Join Us** - Competitive Salary - 100% Remote - Working on the latest tech for the Insurtech Market Leader ### **About Us** At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. - We are a leading global no-code insurance platform for health, life, and P&C - We’re the winner of the Insurtech of the Year in all of Asia and other awards globally - We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more - We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world - We are fully funded and backed by reputable VC funds and strategic institutional investors - We have a global presence in Asia, EMEA and the Americas - We’ve grown our annualized revenue by over 30x since January 2021 - We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world ### What You’ll Do We are seeking a highly experienced Health Insurance Subject Matter Expert (SME) who has lived and breathed insurance operations and is **ready to help transform the industry through technology**. They think in systems, challenge the status quo, and are excited to translate years of operational expertise into **intelligent product features, automation logic, and scalable workflows**. This person brings **deep health insurance domain knowledge** and the drive to change the industry. This is a hands-on, embedded role working closely with CoverGo's product and engineering teams to ensure what is built is accurate, compliant, and truly reflects how health insurance works in the real world. **1\. Domain Expertise & Product Collaboration** - Support the product team throughout the feature development lifecycle with deep health insurance expertise and operational insight. - Translate end-to-end health insurance processes — underwriting, policy administration, claims, renewals, billing — into clear product requirements and functional documentation. - Validate and define business rules, decision engines, and workflow logic to ensure all outputs are accurate, compliant, and usable in real-world scenarios. - Participate actively in User Acceptance Testing (UAT) to validate functionality, workflows, and business logic. **2\. STP, Automation & Workflow Design** - Design for maximum Straight-Through Processing (STP) across product flows — minimising manual intervention through intelligent system design. - Define automation rules, decisioning frameworks, and exception handling flows that reflect real-world insurance operations. - Ensure the product accurately reflects how the business operates, embedding efficiency and scalability directly into the system. **3\. Compliance & Risk Embedded in Product** - Translate regulatory and policy requirements into system logic and product features. - Conduct market and competitor research to identify feature gaps, best practices, and emerging trends in global health insurance. **4\. Cross-Functional Collaboration & Enablement** - Act as the bridge between Product, Engineering, and Business teams — translating business needs into product requirements into technical execution. - Contribute to product roadmap discussions and prioritisation from a health insurance perspective. - Engage with internal and external stakeholders, including clients, partners, and insurers, to gather feedback and validate product direction. - Support GTM, sales, and pre-sales efforts with deep functional expertise when needed. ### What We Need - **12+ years of experience in the insurance industry**, with strong exposure to end-to-end insurance operations.  - **At least 5 years of hands-on experience in health insurance** with deep understanding of the full health insurance lifecycle, with domain expertise inside and out. - Experience across 2 or more health insurance functions: product setup, underwriting, pricing, policy administration, endorsements, billing, claims, or renewals. - Experience working cross-functionally with product, technology, and business teams in a fast-paced environment. - Hands-on, results-oriented, and passionate about translating domain knowledge into real product features. - Systems thinker with a natural ability to understand how processes connect, where automation can replace manual work, and how rules translate into logic. - Critical, analytical, forward-thinking, and innovative — able to identify gaps others miss and propose solutions, not just observations. - Strong verbal and written communication skills — able to explain complex insurance concepts to technical and non-technical audiences alike. - Demonstrated client-facing capability to handle clients and stakeholders confidently, even without formal sales experience. Nice-to-have (other advantages) - Experience with other lines of business such as life and/or P&C insurance. - Chartered Insurance Institute (CII) Certificate in Insurance or equivalent. - Technology-savvy — worked on digital transformation initiatives or has exposure to insurance systems. Insurtech experience as SME/Consultant is a strong plus. - Exposure to multiple markets or global health insurance products. ### **Why You'll Love Working Here** - Fully Remote - Flexible Leave - International Environment - Competitive renumeration package - Performance Bonus - Company activities and events - Learning and development plan - Remote work allowance **CoverGo Company** [**Video**](https://www.youtube.com/watch?v=YI0ezLxvFvA) By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s [Privacy Notice](https://apply.workable.com/covergo/gdpr_policy?lng=en) and you consent to the processing of your data as part of this application. [](https://www.youtube.com/watch?v=YI0ezLxvFvA) ## Apply [Apply at CoverGo](https://apply.workable.com/covergo/j/CB68DBDC1D/apply) --- Powered by [Workable](https://www.workable.com)