# Client Service Manager - CPM Ireland > CPM Ireland · Dublin, Ireland · Full-time · Posted 2026-07-28 **Salary:** EUR 70,000–85,000 **Workplace:** on_site **Department:** Direct Sales ## Description ### Overview The focus of this senior leadership role is to provide visible and “hands-on” ownership of key client relationships, while leading sales and operations teams to enable and drive performance that exceeds client expectations. As a CPM Client Service Manager, you will add value and insight beyond the agreed KPIs. You will develop strong CPM-Client relationships and oversee execution of high-quality service delivery underpinned by excellent sales performance. You will enable growth for CPM and a positive return on investment for our clients. You will work closely with CPM’s senior management team to grow revenue and control costs.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) Critically, you will be a senior leader within CPM, living our values while driving, improving and growing both our business and our clients’ businesses. **Benefits:** - **Basic Salary up to €70,000** - **Commission - €15,000** - **Company Car** - **Fuel Card** - **Lunch Allowance** [](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) ### The Primary Responsibilities for This Role Are: - Manage client relationships and oversee planning and delivery of all sales, reporting and operational activity across your accounts.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Support and develop sales management, operations and the wider team to ensure a continuous improvement mindset.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Oversee recruitment, training and compliance across the team.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Optimise revenue and costs to ensure ROI targets are met for CPM and our clients.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Manage and deliver core client and company KPIs to ensure the success and sustainability of the team including 100% sales targets, quality & compliance and reporting.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Generate new opportunities for revenue streams within the business.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Manage sales activity reporting to ensure all activity is recorded, reported and analysed for insights.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Use reporting data to provide insights for the client to drive their business forward.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Assist the business by participating in other group projects.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Undertake to learn new ways of working to support evolving company needs and client expectations.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) ### Qualifications - Two to five years’ experience leading successful sales teams in an agency, utility or field/inside sales environment **and/or** two+ years of experience in client or account management.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Experience providing coaching and development support to a sales team.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Strong IT skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) ### Essential - Passion for sales, with an ability to work both autonomously and create strong relationships.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Motivation to provide consistently excellent sales results for our client, and to meet and exceed agreed targets on client service, execution and reporting.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Ability to motivate others to perform at best-in-class levels.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - High attention to detail.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Flexible in approach to work practices, including willingness for travel and field work as required.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Commitment to continual personal and team development.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Skill with coaching and developing people to maximise their motivation, performance and competencies.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Strong time management and organisation skills.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Initiative and ability to perform independently and without direct supervision.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Problem solving skills and a drive to identify and implement new ways of working.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Ability to communicate effectively with people from different business areas including office and field team, client contacts, customers and colleagues.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Ability to influence decision makers to the benefit of CPM and clients.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) ### Measures of Success - 100% KPI target achievement quarterly and annually, including sales volume, headcount, staff retention, active rate and compliance.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - On-time, accurate reporting completion for both CPM and our clients.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Excellent results on both the client and employee annual engagement surveys, reflecting the culture, morale and performance of the team.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Identify and implement one new or improved way of working each quarter which will add value to our clients and/or improve CPM ways of working.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) - Drive revenue for the business by maintaining and growing, where appropriate, the client budget.[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf) ## Apply [Apply at CPM Ireland](https://apply.workable.com/cpm-ireland/j/0C82E38A02/apply) --- Powered by [Workable](https://www.workable.com)