# Client Service Manager - Vodafone Business

> CPM Ireland · Dublin, Ireland · Full-time · Posted 2026-11-05

**Salary:** EUR 70,000–85,000

**Workplace:** on_site

**Department:** Vodafone Business

## Description

The focus of this senior leadership role is to provide visible and “hands-on” ownership of the client relationship, while leading the sales and operation teams to enable and drive performance that exceeds client expectations. As a CPM Client Service Manager, you will add value and insight beyond the agreed KPIs. You will develop strong CPM - Client relationships and oversee execution of high-quality service delivery underpinned by excellent sales performance.  You will enable growth for CPM and a positive return on investment for our client. You will work closely with CPM’s senior management team to grow revenue and control costs.

Critically, you will be a senior leader within CPM, living our values while driving, improving and growing both our business and our clients’ businesses.

  
**The Primary Responsibilities for This Role Are:**

-   Manage client relationships and oversee planning and delivery of all sales, reporting and operational activity 
-     Support and develop sales management, operations and the wider team to ensure a continuous improvement mindset
-   Oversee recruitment, training and compliance across the team
-     Optimise revenue and costs to ensure ROI targets are met for CPM and our clients
-     Manage and deliver core client and company KPIs to ensure the success and sustainability of the team including 100% sales targets, quality & compliance and reporting
-   Generate new opportunities for revenue streams within the business
-   Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards
-   Manage sales activity reporting to ensure all activity is recorded, reported and analysed for insights
-   Use reporting data to provide insights for the client to drive their business forward
-   Assist the business by participating in other group projects
-     Undertake to learn new ways of working to support evolving company needs and client expectations

**Benefits:**

-   Basic Salary up to €70,000
-   Commission - €15,000
-   Company Car
-   Fuel Card
-   Lunch Allowance

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**Qualifications:**

-   Two to five years’ experience leading successful sales teams in an agency, utility or field/inside sales environment AND/OR two + years of experience in client or account management
-   Experience providing coaching and development support to a sales team
-     Strong IT Skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint

**Essential:**

-   Passion for sales, with an ability to work both autonomously and create strong relationships
-     Motivation to provide consistently excellent sales results for our client, and to meet and exceed agreed targets on client service, execution and reporting
-     Ability to motivate others to perform at best-in-class levels
-   High attention to detail
-   Flexible in approach to work practices, including willingness for travel and field work as required
-   Commitment to continual personal and team development
-   Skill with coaching and developing people to maximise their motivation, performance and competencies
-   Strong time management and organisation skills
-   Initiative and ability to perform independently and without direct supervision
-   Problem solving skills and a drive to identify and implement new ways of working
-   Ability to communicate effectively with people from different business areas including office and field team, client contacts, customers and colleagues
-   Ability to influence decision makers to the benefit of CPM and clients

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**Measures of Success:**

-   100% KPI target achievement quarterly and annually, including sales volume, headcount, staff retention, active rate and compliance
-   On time, accurate reporting completion for both CPM and our clients
-   Excellent results on both the client and employee annual engagement surveys, reflecting the culture, morale and performance of the team
-   Identify and implement one new or improved way of working each quarter which will add value to our clients and/or improve CPM ways of working
-   Drive revenue for the business by maintaining and growing where appropriate the client budget

[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf)[](https://oneomnicom-my.sharepoint.com/personal/conor_ogrady_cpm-int_com/Documents/Microsoft%20Copilot%20Chat%20Files/Job%20Description%20-%20Client%20Service%20Manager%20DS%20May%202026.pdf)

## Apply

[Apply at CPM Ireland](https://apply.workable.com/cpm-ireland/j/D2FD59E177/apply)

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