# Head of Product - Fintech

> Creative Chaos · Karachi, Pakistan (Hybrid) · — · Posted 2025-10-28

**Workplace:** hybrid

**Department:** All Published Jobs

## Description

**Job Summary:** Creative Chaos is actively seeking **Head of Product** for a leadership role combining **product strategy, technical execution, and client engagement**. This is not a purely technical role. You’ll be equally focused on business and **stakeholder success**(understanding client needs, driving implementations, enabling revenue) and **internal product leadership** (shaping roadmaps, managing engineering alignment).

**Job Responsibilities:**

**Product Strategy & Execution**  

-   Lead the full lifecycle of **product development** for:

-   **Mass Transit Tap-and-Pay** systems (contactless, NFC, QR, card acquiring)
-   **Telco Credit Top-Up / Airtime Distribution** systems (multi-operator, agent-based, real-time)
-   **Digital Wallet and Payment Integration** (API orchestration, reconciliation, compliance)

-   Define and evolve product vision, roadmap, and KPIs.
-   Translate market and client needs into clear technical specifications and execution plans.
-   Work closely with engineering and design to ship robust, scalable, user-friendly products.

**Client Engagement & Business Alignment**  

-   Act as **product partner to key clients** — telcos, banks, transit authorities.
-   Lead the **requirements gathering, solutioning, and implementation oversight** with enterprise clients.
-   Serve as **Engagement Manager**: from onboarding through live operations.
-   Collaborate with sales to design client proposals and commercial packages.
-   Ensure product development aligns tightly with **revenue, retention, and market expansion goals**.

**Technical Depth**  

-   Own the product-technical interface — work closely with engineering leads on architecture trade-offs, scalability, API orchestration, and backend/platform roadmap.
-   Participate in design reviews, sprint planning, and QA cycles for mission-critical components.
-   Understand protocols across telco APIs, payment rails (EMV, ISO8583), SIM/USSD channels, and digital identity layers.

## Requirements

-   Strong **technical background** (CS degree or equivalent experience); able to engage in architectural and integration-level discussions.
-   8+ years in product, delivery, or solutions roles with a proven track record of **client-facing leadership**.
-   At least 3 years in **fintech, payments, or telco-focused companies**.
-   Experience in **wallets, airtime/VAS systems, top-up distribution**, and/or **transit payment infrastructure**.
-   Demonstrated ability to manage **complex client engagements** — including discovery, product design, delivery, and support.
-   Strong commercial acumen — understands product P&L, pricing, GTM, and monetization mechanics.
-   Experience building or integrating:

-   Digital Wallets
-   Offline-first payment solutions
-   Contactless NFC or EMV-based systems

-   Prior leadership experience at a high-growth startup or in emerging markets

**Key Traits**

-   Polymath: blends product thinking, technical acumen, and business strategy.
-   Executive presence with the ability to lead multi-stakeholder conversations.
-   High agency, resourceful, and thrives in fast-moving environments.
-   Exceptional communication — equally effective with clients, devs, and partners.
-   Ownership mindset with a focus on outcomes over optics.

## Apply

[Apply at Creative Chaos](https://apply.workable.com/creativechaos/j/C719937B22/apply)

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