# Operation Manager (E-Commerce)

> Creative Chaos · Pakistan (Remote) · — · Posted 2025-02-11

**Workplace:** remote

**Department:** All Published Jobs

## Description

Creative Chaos is seeking an experienced Operations Manager to oversee the planning, procurement, and inventory management of our product portfolio and in-store materials. This individual will play a key role in ensuring optimal product availability, operational efficiencies, and effective cross- functional communication. The ideal candidate will have a strong background in inventory planning, vendor relations, and process improvement, with a keen eye for detail and a passion for driving business results.

**Responsibilities:**

**1\. Inventory Planning & Demand Forecasting**

-   Develop, implement, and maintain inventory forecasting models to ensure consistent product availability.
-   Monitor stock levels and lead times to optimize reorder points and quantities, balancing supply needs with cost efficiency.
-   Collaborate with the Sales and Marketing teams to forecast demand fluctuations and align inventory strategies with promotional activities and sales goals.

**2\. Vendor Relations & Procurement**

-   Identify, evaluate, and manage relationships with suppliers and vendors, including those providing in-store POS (Point of Sale), POP (Point of Purchase) materials, packaging, accessories, and merchandise.
-   Negotiate contracts and service-level agreements, ensuring cost-effectiveness and timely delivery.
-   Maintain a strong vendor communication cadence to track production timelines, quality assurance, and delivery schedules.

**3\. Cross-Functional Collaboration**

-   Partner with Marketing, Sales, and other internal stakeholders to gather insights on promotional strategies, sales forecasts, and market demands.
-   Coordinate new product launches and promotional campaigns by aligning inventory management timelines with marketing and sales objectives.
-   Ensure transparent and timely communication of any potential supply or operational issues across relevant departments.

**4\. System & Process Management**

-   Oversee systems to track lead times, reorder dates, inventory levels, and inbound deliveries
-   Maintain accurate records within inventory management software or ERP systems.
-   Generate regular reports on inventory levels, product movement, and supplier performance, distributing these insights to the appropriate teams.

**5\. Operational Efficiency & Continuous Improvement**

-   Analyze current operational processes to identify bottlenecks and areas for improvement.
-   Develop and implement strategies to improve supply chain efficiencies, reduce costs, and drive overall operational effectiveness.
-   Present findings and recommendations to leadership, outlining clear action plans and metrics for success.

**6\. Risk Management & Compliance**

-   Monitor regulatory and industry compliance requirements specific to the nicotine category, ensuring all operational activities adhere to relevant guidelines
-   Proactively identify potential inventory or supply chain risks and develop contingency plans.

## Requirements

-   Bachelor’s Degree in Supply Chain Management, Business Administration, or a related field (Master’s degree is a plus).
-   3-5 years of experience in operations, supply chain, or inventory management (preferably in CPG or a closely related industry).
-   Proven track record in vendor management, procurement, and demand planning.
-   Proficiency with supply chain management or inventory planning software.
-   Strong Excel and data analysis skills for forecasting, budgeting, and reporting purposes.

**Must have skills:**

Shopify, Analytics, eCommerce and Excel

**Good to have skills:**

SEO and Affiliate Marketing

**Other Requirements:**

-   Experience in Shopify B2B storefront development
-   Experience in Shopify apps
-   Experience using Klaviyo for email marketing and automation.

## Apply

[Apply at Creative Chaos](https://apply.workable.com/creativechaos/j/FD719C7C07/apply)

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