# Client Services Representative (Team Lead)

> CrewBloom · Makati City, Philippines (Remote) · Full-time · Posted 2025-07-30

**Workplace:** remote

**Department:** CLIENT-BASED

## Description

The Client Services Representative will assist customers with questions, and concerns, and educate them on the client’s products and services. The successful person in this role will encourage a direct and positive relationship with customers.

**Job Responsibilities**

-   Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;
-   Resolve client cases for the client services team;
-   Educate clients on searches, forms needed for searches, and the adverse action process;
-   Assist clients with new user accounts, during the ordering process, and train clients to use the portal;
-   Train new clients on the billing process;
-   Assist other departments in obtaining information and forms needed from clients to perform searches;
-   Perform other duties as assigned.

## Requirements

-   Has experience working in a background screening company
-   Has experience with verification processes such as employment, education, or reference checks
-   Has any leadership or management experience
-   Ability to maintain regular and punctual attendance;
-   Able to thrive in a fast-paced environment;
-   A natural problem solver and is focused on creating solutions;
-   Can adapt quickly to a changing environment;
-   Can work well independently but understand the importance of teamwork;
-   Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
-   High School Diploma or equivalent required;
-   1+ years experience in a Clients Services Department in a call center environment preferred;
-   Working knowledge of G-Suite and Microsoft Office products;
-   Experience in Salesforce preferred;
-   Proven ability to build, nurture, and retain client relationships;
-   Able to sit at a desk and work on a computer for prolonged periods;
-   Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM.

**Minimum Technical and Work Environment Requirements:**

-   **Internet Connection:**

-   Primary internet connection with a minimum speed of **15 Mbps**.
-   Backup internet connection with at least **10 Mbps**.
-   Backup connection must be capable of supporting work during a power outage.

-   **Primary Device:**

-   Desktop or laptop equipped with at least:

-   **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
-   A minimum of **8 GB RAM**.

-   **Backup Device:**

-   Must meet or exceed the performance of an **Intel Core i3** processor.
-   Must be functional during power interruptions.

-   A functioning **webcam**.
-   A **noise-canceling USB headset**.
-   A **quiet, dedicated home office space**.
-   **Peripherals and Workspace:** A **smartphone** for communication and verification purposes.

## Benefits

-   **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
-   **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
-   **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward.
-   **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
-   **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
-   **Work-Life Balance at Its Best:** Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

## Apply

[Apply at CrewBloom](https://apply.workable.com/crewbloom/j/2EDF736355/apply)

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