# Operations & Systems Engineer

> CrewBloom · Boston, United States · Full-time · Posted 2025-04-14

**Workplace:** on_site

**Department:** CLIENT-BASED

## Description

The Commonwealth of Massachusetts’ Executive Office of Health and Human Services (EOHHS) is seeking a highly skilled **Operations & Systems Engineer** to join its **Health Insurance Exchange (HIX)** team. This essential role ensures the performance, availability, and reliability of mission-critical systems by driving proactive system monitoring, timely issue resolution, and continuous improvement initiatives.

The Operations & Systems Engineer is integral to maintaining operational excellence across HIX’s infrastructure. The ideal candidate will possess strong technical capabilities, a collaborative spirit, and a strategic, solutions-oriented approach to systems engineering and support.

  
**Key Responsibilities:**

-   Proactively monitor system availability, capacity, and performance using **Dynatrace** and complementary tools.
-   Investigate and analyze performance issues; assess severity and ensure appropriate escalation and resolution.
-   Configure and manage **Dynatrace dashboards**, custom alerts, and performance tracking metrics (e.g., response time, throughput, error rates).
-   Identify performance degradation early through alerting mechanisms and support rapid remediation.
-   Collaborate cross-functionally with internal teams, vendors, architects, and the PMO to resolve operational issues.
-   Support daily operations, including production system maintenance and **patch management**.
-   Perform data updates and generate both ad-hoc and scheduled reports using **SQL** and tools such as **Toad** or **SQL Developer**.
-   Develop and manage project plans and timelines, ensuring timely delivery of high-quality outputs.
-   Document systems processes and contribute to the development of operations best practices.
-   Oversee **User Access Request processes** for systems, databases, and monitoring tools.
-   Manage **digital certificate** lifecycle and updates in coordination with vendors.
-   Maintain a comprehensive **software inventory** with version tracking and update planning.
-   Create professional reports and presentations using Microsoft Office applications, especially **Excel** and **PowerPoint**.
-   Ensure compliance with EOHHS IT policies, security standards, and regulatory requirements.

## Requirements

-   Proven ability to diagnose and resolve complex IT issues using enterprise monitoring tools, with **Dynatrace** experience required.
-   Strong technical background in systems operations, monitoring, and performance optimization.
-   Familiarity with **AWS**, **Amazon QuickSight**, and scripting languages (e.g., **Linux Shell**, **Python**) for automation.
-   Solid understanding of APM (Application Performance Monitoring), synthetic monitoring, and log analytics.
-   Experience interpreting and creating technical diagrams, including ERDs and architectural diagrams.
-   Hands-on experience with **ticketing systems** such as **ServiceNow**, and project tracking tools like **JIRA**.
-   Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.
-   Effective at managing multiple priorities in a fast-paced, mission-critical environment.

### **Education & Experience Requirements:**

-   **Bachelor’s Degree** in Computer Science, Information Systems, or a related field.
-   **5–8 years** of relevant experience in operations or systems engineering roles.
-   Experience supporting **production environments** with mission-critical applications, preferably in government or highly regulated sectors.
-   Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio, and MS Project).  
    

**Minimum Technical and Work Environment Requirements:**

-   **Internet Connection:**

-   Primary internet connection with a minimum speed of **15 Mbps**.
-   Backup internet connection with at least **10 Mbps**.
-   Backup connection must be capable of supporting work during a power outage.

-   **Primary Device:**

-   Desktop or laptop equipped with at least:

-   **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
-   A minimum of **8 GB RAM**.

-   **Backup Device:**

-   Must meet or exceed the performance of an **Intel Core i3** processor.
-   Must be functional during power interruptions.

-   **Peripherals and Workspace:**

-   A functioning **webcam**.
-   A **noise-canceling USB headset**.
-   A **quiet, dedicated home office space**.
-   A **smartphone** for communication and verification purposes.

## Benefits

-   **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
-   **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
-   **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward.
-   **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
-   **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
-   **Work-Life Balance at Its Best:** Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

## Apply

[Apply at CrewBloom](https://apply.workable.com/crewbloom/j/566C54ED93/apply)

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