# Intake Specialist (Spanish Bilingual)

> CrewBloom · Colombia (Remote) · Full-time · Posted 2026-11-10

**Workplace:** remote

**Department:** Healthcare Operations & Medical Support

## Description

We provide ABA therapy, and we’re looking for a caring, organized Intake Specialist. You’ll help families get from their first referral to active services. You’ll be the main contact for Spanish-speaking and English-speaking families, referring providers, and our internal teams. Your work will include accepting new referrals, verifying insurance, collecting documents, and supporting authorizations. You’ll report to our Lead Intake Specialist.

## Requirements

**What You’ll Do**

-   Receive and log referrals from phone, fax, email and portals on the same day they arrive
-   Check insurance eligibility, benefits and ABA authorization requirements
-   Contact families within 24–48 hours of a referral to explain the intake process, in English or Spanish
-   Collect intake documents such as diagnostic evaluations, prescriptions and consent forms
-   Help prepare and submit prior authorizations to Medicaid, managed care and commercial payers, and follow up on them
-   Work with BCBAs and LBAs to get clinical documents, and flag cases that may need a Single Case Agreement
-   Track authorization expiration dates and start re-authorizations 30+ days before they expire
-   Keep tracking-system records accurate, audit your caseload and report on case status
-   Work with the billing, clinical, and scheduling teams so families move smoothly into services
-   Follow HIPAA and confidentiality rules at all times

**What You Bring**

-   Fluency in English and Spanish, spoken and written
-   A high school diploma or equivalent (an associate’s or bachelor’s degree in healthcare administration, human services or business is a plus)
-   1–2 years of experience in healthcare intake, patient access, insurance coordination or admin support
-   Working knowledge of prior authorizations, eligibility verification, EOBs and Medicaid managed care
-   Strong organization and the ability to handle multiple cases accurately
-   Warm, clear communication with families who are new to the healthcare system
-   Proficiency in Microsoft Office or Google Workspace, and comfort learning new systems quickly

**Nice to Have**

-   Experience in ABA, behavioral health or pediatric healthcare
-   Familiarity with NYS Medicaid managed care plans and payer authorization portals
-   Experience with EHR, CRM or intake software
-   Mandarin as a third language

## Benefits

-   **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
-   **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
-   **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward.
-   **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
-   **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
-   **Work-Life Balance at Its Best:** Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

## Apply

[Apply at CrewBloom](https://apply.workable.com/crewbloom/j/6E0F8D5D03/apply)

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