# Technical Support Representative

> CrewBloom · Philippines (Remote) · Full-time · Posted 2024-07-02

**Workplace:** remote

**Department:** CLIENT-BASED

## Description

The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.

**Job Responsibilities:**

-   Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems.
-   Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook.
-   Troubleshoot hardware issues including hard drives, RAM, and power supplies.
-   Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes.
-   Set up and troubleshoot printers on WiFi connections and resolve printer driver issues.
-   Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers.
-   Utilize sales skills to upsell support packages post-service resolution.
-   Maintain organization, punctuality, and reliability as core professional attributes.

## Requirements

-   Proficient in troubleshooting Mac and Windows operating systems.
-   Skilled in resolving a broad spectrum of technical issues.
-   Strong sales acumen with experience in upselling products and services.
-   Excellent communication and documentation skills.
-   Proven track record of dependability and adherence to schedules.
-   Ability to work full-time hours with availability on weekends.

**Minimum Technical and Work Environment Requirements:**

-   **Internet Connection:**

-   Primary internet connection with a minimum speed of **15 Mbps**.
-   Backup internet connection with at least **10 Mbps**.
-   Backup connection must be capable of supporting work during a power outage.

-   **Primary Device:**

-   Desktop or laptop equipped with at least:

-   **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
-   A minimum of **8 GB RAM**.

-   **Backup Device:**

-   Must meet or exceed the performance of an **Intel Core i3** processor.
-   Must be functional during power interruptions.

-   **Peripherals and Workspace:**

-   A functioning **webcam**.
-   A **noise-canceling USB headset**.
-   A **quiet, dedicated home office space**.
-   A **smartphone** for communication and verification purposes.

## Benefits

-   **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
-   **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
-   **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward.
-   **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
-   **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
-   **Work-Life Balance at Its Best:** Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

## Apply

[Apply at CrewBloom](https://apply.workable.com/crewbloom/j/75AA83F0B4/apply)

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