# Engagement Specialist

> CrewBloom · Villa Gonzalez, Dominican Republic (Remote) · Full-time · Posted 2026-01-07

**Workplace:** remote

**Department:** CLIENT-BASED

## Description

We are seeking a highly articulate, personable, and proactive Engagement Specialist to join our client’s team. In this role, you will be the primary point of contact for their health plan members, acting as a trusted advisor and brand ambassador. Your goal is to foster deep relationships, drive participation in health programs, and ensure our members feel heard and valued.

This position requires a native level of English proficiency. While English as a second language is welcome, candidates must demonstrate a neutral, professional accent to ensure clear communication with our diverse member base.

**Job Responsibilities**

-   **Member Outreach & Relationship Building**: Execute phone-based engagement strategies to increase member retention. You will build trust through regular, empathetic communication.
-   **Strategic Execution**: Implement tailored engagement plans designed to improve member participation in health plan benefits and wellness initiatives.
-   **Feedback & Insight Gathering**: Actively listen to members to identify pain points, gather feedback on services, and pinpoint opportunities to improve our provider network and care delivery.
-   **Cross-Functional Collaboration**: Work closely with Marketing, Operations, and Clinical teams to ensure engagement strategies are aligned with broader company goals.
-   **Issue Resolution**: Serve as a professional first point of contact to address member concerns, questions, or complex issues with speed and empathy.

## Requirements

-   **Linguistic Excellence**: Native English fluency is a strict requirement. You must possess exceptional verbal and written communication skills with a neutral accent.
-   **Interpersonal Skills**: A natural ability to build rapport quickly over the phone and navigate sensitive conversations with patience and professionalism.
-   **No Industry Bias**: Prior experience in the medical or healthcare industry is not required. We value your communication skills and ability to connect with people above all else; we will provide the necessary industry training.
-   **Problem-Solving Mindset**: Ability to think on your feet and resolve member issues while maintaining a positive "can-do" attitude.
-   **Organizational Skills**: Proficiency in managing outreach schedules and documenting member interactions accurately in a CRM or database.

**Minimum Technical and Work Environment Requirements:**

-   **Internet Connection:**

-   Primary internet connection with a minimum speed of **15 Mbps**.
-   Backup internet connection with at least **10 Mbps**.
-   Backup connection must be capable of supporting work during a power outage.

-   **Primary Device:**

-   Desktop or laptop equipped with at least:

-   **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
-   A minimum of **8 GB RAM**.

-   **Backup Device:**

-   Must meet or exceed the performance of an **Intel Core i3** processor.
-   Must be functional during power interruptions.

-   A functioning **webcam**.
-   A **noise-canceling USB headset**.
-   A **quiet, dedicated home office space**.
-   **Peripherals and Workspace:** A **smartphone** for communication and verification purposes.

## Benefits

-   **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
-   **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
-   **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward.
-   **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
-   **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
-   **Work-Life Balance at Its Best:** Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

## Apply

[Apply at CrewBloom](https://apply.workable.com/crewbloom/j/91E8E543BD/apply)

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