# Customer Success Manager (San Francisco Bay Area)

> CrewBloom · San Francisco, United States · Full-time · Posted 2026-11-13

**Workplace:** on_site

**Department:** Customer Success & Customer Support

## Description

Our client is a fast-growing AI infrastructure company that provides a real-time web search platform for enterprise businesses and AI systems. We are looking for a Strategic Customer Success Manager to manage and grow enterprise customer relationships in the United States.

This is a strategic, customer-facing post-sales role focused on adoption, retention, renewals and revenue expansion. You will act as a trusted advisor to enterprise customers, ensure they achieve measurable business value, and identify opportunities to expand accounts. You will manage a portfolio of about 30 enterprise customers (roughly $3M to $4M combined) and work closely with Product, Support and Engineering.  

**Set-up:** On-site, 5 days a week, in the San Francisco Bay Area.  
**Compensation:** $180,000 to $230,000 OTE (approximately 70% base, 30% variable, with some flexibility on a higher base), depending on experience and qualifications.

### **Key Responsibilities**

-   Manage and grow a portfolio of about 30 enterprise customers (about $3M to $4M combined)
-   Own customer relationships across the post-sales lifecycle: adoption, retention, renewals and expansion
-   Act as a trusted advisor to enterprise customers and deliver measurable business value
-   Troubleshoot technical issues hands-on using APIs, logs, integrations and workflows
-   Manage relationships with technical and business stakeholders, including Engineering, Data, AI, Product and BI teams, and senior or C-level executives
-   Run Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) covering business impact, ROI, adoption metrics and strategic recommendations
-   Monitor customer health, identify risks and prevent churn
-   Drive account expansion, upsell and cross-sell, and own retention and growth targets
-   Build business cases and demonstrate measurable ROI
-   Develop long-term account strategies
-   Work with Product, Support and Engineering to resolve technical challenges and improve adoption
-   Communicate customer feedback internally

## Requirements

-   Minimum 6 years of customer-facing experience in SaaS companies in Customer Success, Account Management or similar post-sales roles
-   At least 3 years managing enterprise customers
-   Experience in a high-growth startup or scale-up environment
-   Proven ownership of customer relationships through adoption, retention, renewals and expansion
-   Experience managing a portfolio of enterprise accounts and driving measurable customer outcomes
-   Hands-on experience working with APIs using Postman or a similar tool
-   Personally performed technical troubleshooting using APIs, logs, integrations and workflows
-   Ability to understand technical workflows and work effectively with Engineering, Data, AI and Product teams
-   Strong technical aptitude and ability to quickly learn complex products and become a subject matter expert
-   Experience managing complex enterprise accounts with multiple technical and business stakeholders
-   Ability to build relationships with senior stakeholders, including C-level executives
-   Experience conducting QBRs and EBRs
-   Ability to proactively monitor customer health and develop retention strategies
-   Experience building business cases and demonstrating ROI
-   Proven ability to drive expansion, renewals, upselling and cross-selling in enterprise accounts
-   Experience owning revenue retention and growth targets across a portfolio
-   Strong commercial mindset
-   Ability to develop long-term account strategies and identify risks and expansion opportunities
-   Experience in B2B SaaS, ideally with highly technical products
-   Background in AI/ML, data platforms, analytics, API platforms, developer tools, web technologies or cloud infrastructure (preferred)
-   Experience with technical customers and products involving data, engineering, AI or complex integrations (preferred)
-   Able to work on-site 5 days a week in the San Francisco Bay Area

## Apply

[Apply at CrewBloom](https://apply.workable.com/crewbloom/j/94750CF3EA/apply)

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