# Associate Renewals Manager

> CrewBloom · India (Remote) · Full-time · Posted 2024-11-15

**Workplace:** remote

**Department:** CLIENT-BASED

## Description

As an Associate Renewals Manager, you will play a critical role in maximizing customer retention and minimizing churn through effective sales and relationship-building techniques. You will be responsible for managing the renewal process, aligning with customer needs, and collaborating with internal teams to drive customer success and growth.

**Job Responsibilities**

-   Maximize customer retention rates by employing effective sales techniques through phone, video, and email communications, while focusing on minimizing customer churn and contraction.
-   Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.
-   Assess and evaluate license usage and complete the necessary true-up requirements.
-   Develop a strong understanding of customer business needs and goals to generate accurate renewal quotes.
-   Provide administrative support for renewals to Renewal Managers and Account Executives as needed.
-   Ensure all renewals are closed within a timely manner to support revenue goals.
-   Collaborate with Sales and Customer Success Managers on strategies and plans for renewals, using customer analytics and metrics to enhance decision-making.
-   Coordinate with customers to ensure that Purchase Orders (POs) and order forms are completed accurately for smooth internal deal approvals.

## Requirements

-   Bachelor’s degree in Business, Marketing, or a related field preferred.
-   Proven experience in customer success, sales, or a renewals-focused role.
-   Strong understanding of customer relationship management (CRM) software.
-   Excellent communication skills, both written and verbal.
-   Ability to work collaboratively with cross-functional teams.
-   Detail-oriented with strong organizational and multitasking abilities.

**Minimum Technical and Work Environment Requirements:**

-   **Internet Connection:**

-   Primary internet connection with a minimum speed of **15 Mbps**.
-   Backup internet connection with at least **10 Mbps**.
-   Backup connection must be capable of supporting work during a power outage.

-   **Primary Device:**

-   Desktop or laptop equipped with at least:

-   **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
-   A minimum of **8 GB RAM**.

-   **Backup Device:**

-   Must meet or exceed the performance of an **Intel Core i3** processor.
-   Must be functional during power interruptions.

-   A functioning **webcam**.
-   A **noise-canceling USB headset**.
-   A **quiet, dedicated home office space**.
-   **Peripherals and Workspace:** A **smartphone** for communication and verification purposes.

## Benefits

**Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

**Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

**Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward.

**Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

**Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

**Work-Life Balance at Its Best:** Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

## Apply

[Apply at CrewBloom](https://apply.workable.com/crewbloom/j/C765F19FFD/apply)

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