# Sales and Customer Support Representative (B2C)

> CrewBloom · India Gate, India (Remote) · Contract · Posted 2025-10-08

**Workplace:** remote

**Department:** Sales

## Description

We are seeking motivated and detail-oriented Sales and Customer Support Representatives to join our client’s for a high-volume customer engagement project. In this role, you will manage incoming and outgoing communications through WhatsApp, ensuring prompt, professional, and personalized responses to customers. You’ll play a key role in handling large message volumes, maintaining excellent customer service, and driving sales conversions.

The starting rate for this role is 6 USD per hour.

**Schedule**: 6 days a week (Monday–Sunday)  
Rotational 8-hour shifts with overlapping coverage to ensure round-the-clock support

**Project Duration:**

-   5 weeks (with potential for extension based on performance and project needs)

**Job Responsibilities:**

-   Manage and respond to approximately 20,000 WhatsApp messages over a five-week period
-   Provide accurate information, resolve customer inquiries, and assist with product-related questions
-   Engage customers in a friendly, professional manner to promote products and drive sales
-   Coordinate with the team to ensure 24/7 message coverage
-   Maintain customer satisfaction by following up on inquiries and ensuring timely resolution
-   Track and document customer interactions and feedback accurately

## Requirements

-   Proven experience in B2C customer support or sales
-   Strong written communication skills with a customer-first approach
-   Ability to multitask and stay organized under pressure
-   Proficiency in WhatsApp and other messaging or CRM tools
-   Flexible availability to work rotational shifts, including weekends

**Preferred Candidate:**

-   Has prior experience in sales and customer support, or customer assistance at music festivals or large events
-   Thrives in dynamic, fast-paced environments with high message or customer interaction volumes  
    

**Minimum Technical and Work Environment Requirements:**

-   **Internet Connection:**

-   Primary internet connection with a minimum speed of **15 Mbps**.
-   Backup internet connection with at least **10 Mbps**.
-   Backup connection must be capable of supporting work during a power outage.

-   **Primary Device:**

-   Desktop or laptop equipped with at least:

-   **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
-   A minimum of **8 GB RAM**.

-   **Backup Device:**

-   Must meet or exceed the performance of an **Intel Core i3** processor.
-   Must be functional during power interruptions.

-   **Peripherals and Workspace:**

-   A functioning **webcam**.
-   A **noise-canceling USB headset**.
-   A **quiet, dedicated home office space**.
-   A **smartphone** for communication and verification purposes.

## Benefits

-   **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
-   **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
-   **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward.
-   **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
-   **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
-   **Work-Life Balance at Its Best:** Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

## Apply

[Apply at CrewBloom](https://apply.workable.com/crewbloom/j/DAEACF38C3/apply)

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