# Call Center Agent (REMOTE)

> CrewBloom · United States (Remote) · Full-time · Posted 2025-05-28

**Workplace:** remote

**Department:** CLIENT-BASED

## Description

We are seeking dependable and customer-focused **Remote Call Center Agents** to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments:

-   **Member Services:** Inbound customer support
-   **Retention:** Inbound retention and customer engagement
-   **Pre-Cancel Services:** Outbound re-engagement and light collections
-   **Third-Party Collections:** Available by request only

### **Schedules & Availability**

-   **Training Schedule:** Monday to Friday, 9:00 AM – 6:00 PM CST (First two weeks)
-   **Post-Training Schedule:** Monday to Friday, 10:00 AM – 7:00 PM CST
-   **Attendance Requirements:**

-   100% attendance required during training
-   Ongoing attendance must meet a minimum of 93% to qualify for bonuses

### **Key Responsibilities**

-   Handle a high volume of inbound and outbound customer calls
-   Resolve customer inquiries efficiently and professionally
-   Document all call activity accurately using internal systems
-   Adhere to all compliance and operational guidelines
-   Maintain performance metrics including attendance and key performance indicators (KPIs)

## Requirements

-   Fluent in spoken and written English
-   Basic computer literacy and ability to navigate multiple applications
-   Must pass a background check
-   Professional communication skills and customer service aptitude
-   100% attendance required during the first 3 weeks of training

### **Work Environment Requirements**

-   A private, quiet, and secure workspace free from distractions
-   No public or shared environments permitted during work hours  
      
    **Technical Requirements**

-   Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported)
-   Dual Core 2 GHz processor (or better)
-   Minimum 4GB RAM
-   At least 80GB available hard drive space
-   Monitor: 18” or larger, with a resolution of 1920x1080
-   Wired keyboard and mouse (wireless peripherals not allowed)
-   Wired headset with noise-canceling microphone
-   Hard-wired high-speed internet connection (no Wi-Fi or satellite connections):
-   Minimum download speed: 20 Mbps
-   Minimum upload speed: 10 Mbps
-   Firewalled router required (direct modem connections are not permitted)

## Apply

[Apply at CrewBloom](https://apply.workable.com/crewbloom/j/FCC51B59BD/apply)

---
Powered by [Workable](https://www.workable.com)