# Spanish Customer Advisor - Lisbon

> Cross Border Talents · Lisbon, Portugal · Full-time · Posted 2021-09-22

**Workplace:** on_site

## Description

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

### Your Role as a Customer Support Agent:

-   Answer to inbound calls and customer inquiries
-   Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner), both in Spanish and English;• Provide pre- and post-sales support for all self-service products;
-   Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
-   To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
-   To be able to offer recommendations to common problems or frequently asked questions

## Requirements

-   Fluency in Spanish (C2 Level or Native);
-   Good knowledge of English (B2 level);
-   Availability to work in rotating shifts
-   Any kind of previous experience or contact with clients
-   Excellent communication skills;
-   Good listening and empathy skills;
-   Good time management skills;
-   Team spirit and flexibility.

## Benefits

-   Competitive salary;
-   Meal vouchers;
-   Fixed-term, renewable employment contract;
-   Private health insurance
-   Airport pick-up and administrative assistance with your registration in Portugal;
-   Reimbursement of your flight expenses
-   Accommodation in one of our Client's company’s shared apartments;
-   Free Portuguese lessons, sports activities and much more!!

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/021C9A6794/apply)

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