# English Customer Support Agent - Cairo based / Egypt

> Cross Border Talents · Cairo, Egypt · Full-time · Posted 2024-09-11

**Workplace:** on_site

**Department:** BPO_EGY1

## Description

### **Cross Border Talents is recruiting English Customer Support Agents to work in Cairo, Egypt.  
  
Key Responsibilities and Accountabilities** 

-   Handle inbound calls consistently meeting and maintaining Department standards and goals.
-   Ability to provide expert advice and accurate information to customers.
-   Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.
-   Resolve calls and only escalating when all options have been ruled out.
-   Provide clear and concise documentation of all cases.
-   Meet schedule adherence goals set forth by the client.
-   Periodically make outbound calls to customers to follow up on a variety of issues.
-   Use multiple applications during call.

**Decision Making Authority**

**\- Decisions Expected**

-   Resolving customers issues    
-   Addressing customers’ requirements

**Main Job Requirements**

**\- Education and Specific Training**

-   University Graduates or an equivalent degree
-   College Drop outs: high school graduated or university drop outs for at least one year.

**\- Work Experience**

-   No Particular experience is required.
-   Previous customer experience is a plus.

## Requirements

-   **\- Technical Skills**

-   Excellent command of the English Language (B1/B2)
-   Ability to use computers
-   Ability to use internet applications
-   Typing speed of minimum 20 W/M & 80% accuracy

-   **\- Competencies and Specific Skills**

-   Great verbal & written communication skills.
-   Has an ability to handle the customers’ issues.
-   Has the ability to solve problems in a short period of time.
-   Has the flexibility & adaptability towards the working conditions & hours.

## Benefits

-   Highest net salary in the industry range.
-   Language Bonus
-   You will be receiving your KPIs in the Euro equivalent
-   Overnight allowance
-   VPN Mobile allowance
-   Social insurance.
-   Medical insurance

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/0EADF82148/apply)

---
Powered by [Workable](https://www.workable.com)