# French Service Desk Agent

> Cross Border Talents · Lisbon, Portugal · Full-time · Posted 2020-05-25

**Workplace:** on_site

**Department:** BPO_LIS4

## Description

As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our **French** Speaking stakeholders.

The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.

Responsibilities:

-   Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
-   Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
-   Coordinate regular calls with the client, for refills and upgrades to product accessories.
-   Process both client-generated and internally generated service request tickets, within specified delivery times.
-   Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
-   Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility.
-   Managing supply related requests: by phone, by portals, by email, or even by chat.
-   Our clients request consumables that can be either: tonners, fusers, drums (part of a printer), in summary anything that is consumables within the printer
-   The Service Desk Agent validates if the request is: a) already in the premises b) if the order is already placed for it c) The status of the request
-   This is a non-technical role;

## Requirements

-   High School Diploma or Secondary School Completion Equivalent
-   Minimum of a year’s experience in a Customer Support or client facing role, in a multi-national environment (preferable)
-   Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite.
-   Adaptable to working alongside the time zone and calendar of local stakeholders.
-   Required Language Thresholds:
    -   English (B2 - C1: Independent User Level)
    -   French (C2: Native-Level Fluency)

## Benefits

-   Competitive Salary + Language Bonus
-   Meal Allowance on Card
-   Career Progression Opportunities
-   Staff Canteen with varied food options and river-facing balcony seating
-   Well-rounded Health and Life Insurance Packages
-   On-site gym: includes indoor pool access, fitness classes, and a football pitch

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/10ADF93845/apply)

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