# German and Czech Speaking Service Coordinator

> Cross Border Talents · Ghent, Belgium (Hybrid) · — · Posted 2024-09-16

**Workplace:** hybrid

## Description

We are a leading company in the **automobile industry**, known for delivering high-quality service and innovative solutions. Our Ghent office plays a pivotal role in managing service operations across Europe, particularly focusing on customer relations in German- and Czech-speaking markets. As we continue to expand, we are looking for driven individuals to help us maintain our high standards of customer care and service excellence.

### **Job Overview:**

As a **Service Coordinator**, you will be the vital link between our customers, dealerships, and service teams. Your primary responsibility is to manage customer service inquiries and requests from **German- and Czech-speaking markets**. You will coordinate services, resolve issues, and ensure that every interaction reflects our commitment to outstanding service.

This is a **hybrid position**, offering the benefit of **2 days in the office** in Ghent and **3 days working remotely**, providing you with the flexibility to balance professional and personal life while still fostering team collaboration and in-office support.

### **Key Responsibilities:**

-   Serve as the **primary point of contact** for customers from German- and Czech-speaking regions, handling service inquiries, requests, and complaints professionally and efficiently.
-   Coordinate service appointments, repairs, and maintenance schedules between customers and dealerships.
-   Ensure smooth and timely communication between customers, technical teams, and service departments.
-   Manage and track the **service workflow**, ensuring all requests are logged, updated, and completed within the set timelines.
-   Proactively follow up with customers to confirm satisfaction with the services provided.
-   Resolve customer concerns by coordinating with internal teams and escalating issues when necessary.
-   Provide customers with regular updates on the status of their service requests.
-   Maintain accurate records of customer interactions, services performed, and follow-up actions in our CRM system.
-   Contribute to process improvements by providing feedback from customer interactions to internal teams.

### **Requirements:**

-   **Fluency in German and Czech** (both written and spoken) is essential.
-   Previous experience in **customer service, service coordination, or a similar role** is highly desirable.
-   Strong communication and interpersonal skills, with the ability to manage customer relationships and resolve issues effectively.
-   Experience or interest in the **automotive industry** is a plus, but not required.
-   Ability to work efficiently in a fast-paced, high-pressure environment with a focus on customer satisfaction.
-   Proficiency in **CRM systems** and basic software tools (Microsoft Office: Word, Excel, Outlook).
-   Detail-oriented, highly organized, and able to manage multiple tasks simultaneously.

### **What We Offer:**

-   **Hybrid work model**: Enjoy the flexibility of working **2 days in the office** and **3 days remotely**, allowing for a healthy work-life balance.
-   **Relocation package**: We offer relocation assistance, including **accommodation in Ghent**, for candidates moving from abroad.
-   **Competitive salary** package with clear career progression opportunities within a fast-growing international company.
-   **Comprehensive benefits**, including **health and life insurance**, to support your well-being.
-   Continuous **professional development** and **training opportunities** to help you grow within the company.
-   A **supportive and dynamic work environment**, with a focus on teamwork and career advancement.
-   Regular **team-building activities** and a vibrant, multicultural team culture.

### **Why Join Us?**

This is a unique opportunity to grow your career in the automotive industry, while utilizing your **German and Czech language skills** in a critical role. As part of our team, you’ll enjoy the benefits of a **hybrid work setup**, **career growth opportunities**, and the chance to be part of a dynamic, international company. Plus, you'll get to live and work in **Ghent, Belgium**, a city known for its rich history, culture, and quality of life.

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/313ECE8E69/apply)

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