# German Sales Team Leader/ Supervisor - Valencia - ES4

> Cross Border Talents · Valencia, Spain · Full-time · Posted 2024-03-20

**Workplace:** on_site

**Department:** BPO_ES4

## Description

-   As a **Supervisor** on our team, you will:
-   \- Monitor and report team performance  
    \- Give agents feedback on their individual and motivate team members  
    \- Keep track of each agent’s training  
    \- Participate in the recruitment process close to HR Department  
    \- Organize and optimize shifts  
    \- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.  
    \- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.  
    \- Guide on selling techniques for complex outbound driven sales  
    \- Maintain knowledge and expertise associated with applications specific to individual customers

## Requirements

\-- Are bilingual or proficient in German plus advanced level of English

\- Are talented to grasp a situation with many stakeholders and team members

\- Have excellent communication skills

\- Have previous experience

\- Can implement and manage change

\- Have a high customer care orientation

\- Poses project management skills

\- Are able to develop personal and profesional skills

\- Have IT knowledge and skills

\- Have business knowledge and are commercial drive

\- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

\- Have fun facing challenges and overcoming unbeatable obstacles

## Benefits

\-Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30

\--Friends hunting (referral) bonus

\-Great office location in Barcelona

\-Full paid training about the company and the project you will be working on

\-Career development program and specialized courses

\-Opportunities for a career abroad through the International Mobility Program

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/39C1B7D84C/apply)

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