# Greek Customer Support Agent - Lisbon

> Cross Border Talents · Lisbon, Portugal · Full-time · Posted 2021-03-01

**Workplace:** on_site

**Department:** BPO_LIS11

## Description

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

### Your Role as a Customer Support Agent:

-   Answer to inbound calls and customer inquiries.
-   Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.
-   To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
-   To troubleshoot through the use of open questions, support documents and system training.
-   To be able to offer recommendations to common problems or frequently asked questions

## Requirements

-   Fluency in Greek (Native);
-   Good knowledge of English (B2 level);
-   Typing Speed: 25 words per minute;
-   Availability to work in rotating shifts;
-   Good computer skills;
-   Any kind of previous experience or contact with clients;
-   Excellent communication skills;
-   Good listening and empathy skills;
-   Good time management skills;
-   Team spirit and flexibility.

## Benefits

-   Competitive salary;
-   Meal vouchers;
-   Fixed-term, renewable employment contract;
-   Private health insurance after 6 months of contract signature (additionally to the standard insurance);
-   Sports activities and much more!!

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/6A16CF9C19/apply)

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