# Dutch Travel Customer Support - Katowice, Poland

> Cross Border Talents · Katowice, Poland · Full-time · Posted 2024-10-09

**Workplace:** on_site

**Department:** BPO_PL1

## Description

Tasks:

\- Responding to customers via phone, chat, and e-mail (outbound and inbound).

\- Support customers with travel difficulties.

\- Change the reservation both in time and destination, change of personal data

\- Advise partners on flights, products, prices, fares, rules, and online services

contributing to the success of our client.

\- Dealing with cancellations and refunds

## Requirements

Requirements:

\- Dutch C1 and English B2 (both spoken and written)

\- Excellent technical skills (MS Office, Browsers, general computer skills)

\- Positive energy, enjoy communicating with customers and colleagues

\- Previous experience in Customer service, digital service platforms and CRM tools is

an advantage

## Benefits

What do we offer you?

\- Work for the largest, well-known Trip.com company

\- Salary: 9000 PLN gross monthly

\- 1st contract – probation – 3 months (training is paid from day 1).

\- Private medical care (Luxmed),

\- Group insurance program, sports, and leisure program (My benefit),

\- A very dynamic and international work environment with plenty of career

opportunities,

\- Social activities, events, and celebrations,

\- Multinational environment.

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/7602959675/apply)

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