# Support representative - Croatian

> Cross Border Talents · Bucharest, Romania · Full-time · Posted 2024-09-06

**Workplace:** on_site

**Department:** BPO_RO3

## Description

Join our dynamic team at Cross Border Talents as a **Support Representative for Croatian Speakers**. We are looking for enthusiastic individuals who are eager to provide exceptional customer support while working with a renowned company. This role offers a unique opportunity to engage with customers, assist them with their queries, and contribute to a positive service experience.

  

### Your Responsibilities:

-   Respond to inbound customer inquiries in Croatian through various communication channels.
-   Provide accurate and timely information to customers regarding products and services.
-   Resolve customer issues and complaints effectively, ensuring customer satisfaction.
-   Maintain detailed records of customer interactions and transactions.
-   Collaborate with other team members to enhance the overall customer experience.

## Requirements

### Requirements:

-   Fluency in Croatian (C1/C2 level or native speaker);
-   Good command of English (B2 level);
-   Previous experience in customer service or support roles is a plus;
-   Strong communication and interpersonal skills;
-   Ability to troubleshoot and resolve issues effectively;
-   Basic computer skills and familiarity with customer service software;
-   Willingness to work flexible hours, including shifts.

## Benefits

Competitive salary package, reflecting your expertise and contributions.

 Meal tickets

 Private medical subscription

 Reimbursement for public transportation subscription

 “Bring a friend” Referral Program – Consistent rewards for recommendation

 Possibility of exciting incentives or tenure-based bonuses within the project to reward your

exceptional performance

 Permanent contract with the potential for advancement, providing stability and security.

 Full payed training provided by the company

 Exciting career growth opportunities within a globally renowned organization.

 Engaging projects with leading global brands, offering diverse and rewarding experiences.

 Supportive and collaborative work culture, fostering both personal and professional

development.

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/7936E8C84A/apply)

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