# Reservations Agent - Malta - German - MT2

> Cross Border Talents · Mosta, Malta · Full-time · Posted 2024-01-11

**Workplace:** on_site

**Department:** BPO_MT2

## Description

Living in Malta offers an incredible experience full of positive aspects. This Mediterranean island has a rich history, a unique culture and stunning natural beauty. Here are some positive messages about living in Malta: Nice weather, rich cultural aspects, historical beauties and incredible environment!

Tasks;  

-   Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
-   Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
-   Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
-   Track all reservations on-request and provide the customer with an effective support
-   Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
-   Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
-   Dealing with customer complaints in a professional manner
-   Ad-hoc tasks as assigned by the Team Leader

## Requirements

-   Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
-   Fluency in German and English
-   Good sales and/or customer service skills from previous job experience
-   Excellent communication skills – written & spoken in the required language
-   Ability to work in a fast-paced environment
-   Good team player with ability to build and maintain strong relationships
-   Word processing skills be able to type 25 WPM

## Benefits

Full Training

Basic Health insurance- following 6 months of employment

Career Progression opportunities

Mobile schemes

Gym packages included

Relocation support

In-house canteen serving different healthy food with affordable prices

Monthly events

Free on-site parking

Staff discounts in over 50 local businesses

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/80A95FE249/apply)

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