# Polish & Czech Speaking Service Coordinator

> Cross Border Talents · Ghent, Belgium · Full-time · Posted 2024-09-16

**Workplace:** on_site

## Description

Are you a skilled communicator with a passion for delivering excellent customer service? Do you speak **fluent Polish and Czech**? If you’re looking for a flexible, hybrid role in a fast-paced and international environment, this could be the perfect opportunity for you! We are currently recruiting a **Service Coordinator** for our office in **Ghent, Belgium** to support our growing operations.

### **About Us:**

We are a renowned company in the **automotive industry**, providing high-quality solutions and exceptional customer support across Europe. Our Ghent office plays a central role in managing customer relations and service coordination, particularly for **Polish- and Czech-speaking markets**. As our business continues to grow, we are expanding our team and looking for passionate individuals to ensure we maintain our high standards of service.

### **Position Overview:**

As a **Service Coordinator**, you will act as the main point of contact between our customers, service teams, and dealerships. You will manage inquiries and service requests from **Polish- and Czech-speaking** customers, ensuring smooth coordination of repair and maintenance schedules. Your role will involve excellent communication, organizational skills, and a commitment to customer satisfaction.

This is a **hybrid position**, allowing you to work **2 days in the office** in Ghent and **3 days remotely**, giving you both flexibility and the opportunity to collaborate closely with the team.

### **Key Responsibilities:**

-   Be the first point of contact for **Polish- and Czech-speaking customers**, addressing inquiries, booking service appointments, and handling any issues or complaints.
-   Coordinate repair and maintenance schedules with dealerships and service providers.
-   Maintain clear and consistent communication between customers, service teams, and other departments.
-   Monitor and track the progress of **service requests**, ensuring timely resolution and follow-ups with customers.
-   Follow up on customer satisfaction after services are completed and address any further issues that may arise.
-   Escalate unresolved or complex service issues to the relevant teams.
-   Regularly update customers on the status of their service requests.
-   Keep accurate records of customer interactions, service history, and feedback in the CRM system.
-   Work closely with internal teams to suggest improvements based on customer feedback.

### **Qualifications:**

-   **Fluency in Polish and Czech** (written and spoken) is required.
-   Prior experience in **customer service, service coordination, or a related field** is preferred.
-   Strong communication skills with the ability to build positive customer relationships.
-   Organizational skills with attention to detail and the ability to manage multiple service requests simultaneously.
-   Experience in or passion for the **automotive industry** is a plus but not mandatory.
-   Familiarity with **CRM systems** and general office tools like Microsoft Office (Word, Excel, Outlook).
-   Problem-solving mindset with the ability to handle a fast-paced work environment.

### **What We Offer:**

-   **Hybrid work arrangement**: Work **2 days in the office** and **3 days remotely** to maintain a balanced lifestyle.
-   **Relocation support**: For candidates moving from abroad, we offer a **relocation package** that includes **accommodation in Ghent**.
-   **Competitive salary** and clear opportunities for career development within an expanding international company.
-   Comprehensive **health and life insurance** benefits to support your well-being.
-   Ongoing **training and professional development** programs to help you grow in your role.
-   A **supportive, team-focused work environment**, with regular **team-building activities** and a multicultural atmosphere.

### **Why Join Us?**

This is an exciting opportunity to combine your language skills and customer service experience in a key role within the **automotive industry**. You’ll have the chance to work with a diverse international team, benefit from a **hybrid work setup**, and develop your career in a company that values innovation and growth. Plus, you’ll enjoy living in **Ghent, Belgium**, a vibrant city known for its rich cultural heritage and great quality of life.

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/9D1B16AE8F/apply)

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