# Credit Recovery Manager

> Cross Border Talents · Lisbon, Portugal · — · Posted 2026-09-17

**Workplace:** on_site

**Department:** BPO_LIS16

## Description

The team and workplace

Welcome to Intrum Portugal, located in Parque das Nacoes, where you will join the Operations

Department.

We are ready to welcome you into a dynamic team, where you will have an initial onboarding plan

and on-the-job training.

As a Credit Recovery Manager, your main responsibilities will be:

\- Ensure the handling of debt recovery processes for our client's customers.

\- Define recovery strategies.

\- Monitor portfolio performance.

## Requirements

Are you the person we are looking for?

\- 1 year of previous experience in customer service (CS) roles.

\- Available to handle high-volume calls.

\- Banking / finance sector background is a plus.

\- You have completed secondary education (12th grade), as well as relevant experience in a call

center or in credit recovery.

\- You have experience in the banking sector or in financial institutions.

\- You have computer skills.

\- You have strong reasoning and negotiation skills.

\- You stand out for your active listening and empathy toward people, you work well in a team, and

you have a results-oriented and customer-oriented mindset.

## Benefits

What we offer:

\- Permanent (open-ended) contract.

\- Possibility of hybrid work after an adaptation period.

\- Health insurance.

\- Birthday gift and day off on your birthday.

\- Performance bonus.

\- Additional wellbeing benefits, such as quick massages and fruit in the office.

\- Continuous working-day schedule, with the possibility of leaving earlier on Fridays.

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/A0F62F6407/apply)

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