# Dutch Customer Specialist - Lisbon

> Cross Border Talents · Lisbon, Portugal · Full-time · Posted 2021-06-07

**Workplace:** on_site

**Department:** TECH_PT4

## Description

Work in the Oil&Gas industry acting as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include\* :

  

-   Attend customer calls, emails, chat.
-   Attend customer requests such as :
-   Request for a price quotation.
-   Checking product availability for a certain point in time.
-   Checking order status.
-   Request for information about account status and outstanding payments.
-   Request an account statement, a copy of an invoice or delivery document.
-   Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry.
-   Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
-   Report out daily performance and update all performance logs.

## Requirements

**Soft Skills**

-   Excellent communication abilities.
-   Good listening and comprehension abilities.
-   Ability to effectively communicate, probe and understand customer issues and provide first call resolution.
-   Good interpersonal and issue resolution skills.
-   Strong collaboration and coordination skills.

**Qualification and Experience**

-   Graduate/Masters in any discipline. Preferable : Graduate/Masters in Finance or accounting.
-   3-4 Years of relevant experience.
-   **Required Language Thresholds**
    -   Dutch: (Minimum C1 or Native-Level Fluency).
    -   English: (B2-Independent User Level).

**Domain Experience**

-   Having Knowledge on O2C.
-   Having experience in Invoice management , Order Management, Collections and Dispute resolution.
-   Having experience in handling customer calls/O2C Helpdesk/emails .
-   Having good exposure on Helpdesk metrics.

**Technical Application**

-   Experience with SAP (including invoicing, contracts, workflows).
-   Preferable: Seibel CRM.
-   Good MS Office skills.

## Benefits

-   Competitive Salary
-   Career Progression Opportunities.
-   Well rounded Health and Life Insurance Packages.
-   On-site gym: includes indoor pool access, fitness classes, and a football pitch.
-   Staff Canteen with varied food options and river-facing balcony seating.
-   Temporary work from home solution - Equipment provided

\*more opportunities available within the same organization (Order Processing Specialist, Contract Administrator, Team Leader for Supply Chain services and more)

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/A3F0EE6B1D/apply)

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