# Dutch B2B Customer Advisor | Athens Greece - GRE5

> Cross Border Talents · Athens, Greece · Full-time · Posted 2022-08-30

**Workplace:** on_site

**Department:** BPO_GRE5

## Description

At the moment Cross Border Talents is looking for Dutch speakers to work in tourism sector for a top brand in Greece. Are you interested in moving abroad?

  

### Your Role as a Customer Advisor:

-   Respond and record consumer inquiries/questions raised through free phone lines for customers;
-   Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
-   Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
-   Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
-   Troubleshoot through the use of open questions, support documents, and system training;
-   Offer recommendations to common problems or frequently asked questions.

## Requirements

-   High School Diploma or Higher
-   Native/Fluent Dutch;
-   Good level of English, C1;
-   Writing speed: 20 words per minute
-   Active Listening
-   Good Problem Solving Skills
-   Strong troubleshooting skills

## Benefits

-   14 attractive salaries + performance bonus;
-   Accommodation in a great hotel for the first two weeks,
-   Accomodation support
-   Private Health Care;
-   25 days annual leave per year 
-   Diverse and community minded organization
-   Career-growth and lots of learning opportunities
-   Working hours: 40h per week = is 8 hours per day / 5 days a week;

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/C846BDFAE1/apply)

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