# Flemish Collections Customer Advisor

> Cross Border Talents · Athens, Greece (Remote) · Full-time · Posted 2022-06-28

**Workplace:** remote

**Department:** BPO_GRE6

## Description

Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.

## Requirements

-   Be at the forefront of the business, operating via telephone/email to support customers
-   Establish positive engagement with the customers, build relationships and demonstrate fair treatment
-   Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
-   Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
-   Provide guidance to customers on the availability of free money advice
-   Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Knowledge and skills:

-   Experience in customer service, contact center experience is desirable
-   Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
-   Service oriented and problem solving mindset
-   Patience and calmness in all situations

-   Ability to work both independently and as a member of a team
-   Desire and energy striving for excellence and quality within the business
-   Native/ Proficient Flemish skills
-   English Language Skills (B2 level or above)

## Benefits

-   14 competitive salaries
-   ·Bonus: 10%-15% on monthly gross salary
-   Ticket restaurant every month: 80 €
-   ·Private Medical and Accident Insurance
-   Accomodation and relocation pacakage

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/D243F51F13/apply)

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