# German Content moderator - Lisbon - LIS2

> Cross Border Talents · Lisbon, Portugal · Full-time · Posted 2023-02-15

**Workplace:** on_site

**Department:** BPO_LIS2

## Description

### Cross Border Talents is recruiting German Customer Support for Online Video Platform - Lisbon  
  

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

## Requirements

-   At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
-   Good communication skills, both verbal and oral
-   Native German level written and spoken communication skills
-   Minimum B2 Level English Spoken and Written
-   European Nationality or Portuguese Work Permit
-   Proactive attitude and strong team-spirit
-   Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
-   Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
-   Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
-   Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

Responsibilities

-   You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
-   Provide general and technical support to customers who use any of our client's paid products
-   Escalate complex problems according to defined procedures

## Benefits

-   The pleasant and inspiring working atmosphere
-   Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
-   Professional development and a clear career path
-   Training & development opportunities
-   Competitive salary & relocation allowance\*
-   Relocation applicable only for international candidates joining us from abroad.

Employee Status : Full-Time Employee

  

  

Let's improve the world of work?

Let's connect you with our Recruitment team.

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/D4202AD25D/apply)

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