# Hungarian/German Service action coordinator

> Cross Border Talents · Bolintin-Deal, Romania · Full-time · Posted 2022-09-28

**Workplace:** on_site

**Department:** BPO_RO1

## Description

Our client has a passion for making a difference and that’s why our teams are full of creative individuals with ‘can do’ attitudes who know how to deliver the best customer experience. You will work in a fast-paced dynamic environment with colleagues from all over the world, it is a multi-cultural workplace where your team is your family away from home.  
With a clear understanding of our customer expectations, you’ll be able to secure and communicate both verbally and digitally, the best possible solution to deliver against our customer needs:  
  
1)Handling the full breakdown process in the required languages for all products supported within the department and according to the procedures  
2)Assuring an active follow-up of open cases via the monitor info  
3)Secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines  
4)Escalating cases according to the escalation process  
5)Using their acquired technical understanding to communicate with all parties in a correct and clear way

## Requirements

Necessary language profile: Hungarian + German with English  
Basic skills in MS office applications, technical awareness of commercial vehicles, previous experience in a customer service role

Excellent interpersonal and active listening skills  
Clear communication skills  
Problem solving mindset  
Strong attention to detail  
Ability to work well in a team  
Multitasking skills and good organisational abilities  
Ability to attend training in UK for 4 weeks paid by company

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/E8A486F45E/apply)

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