# Dutch Ship to Bill Analyst

> Cross Border Talents · Lisbon, Portugal · — · Posted 2022-05-30

**Workplace:** on_site

**Department:** BPO_LIS4

## Description

As a German Ship to Bill Analyst, you will have the following responsibilities:

-   Create customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.
-   Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports.
-   Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
-   Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
-   Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
-   Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders.
-   Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits.
-   Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities.
-   Update Global Smart Form; Travel & Entertainment expense report review.
-   Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
-   Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
-   Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
-   Attend customer calls, emails, chat and respond on requests.
-   Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
-   Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
-   Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.

## Requirements

-   Minimum of a Bachelor's degree or equivalent in business or a departmentally related.
-   Experience in one of the following domain experience: Order Management, MDM, AR, Billing, Accounting / AP, Logistic.
-   Native level of Dutch with B2 level in English.

## Benefits

-   Competitive salary
-   Meal allowance on card
-   Career progression opportunities
-   Parenthood program
-   Well-rounded health and life insurance packages
-   On-site gym: includes indoor pool access, fitness classes and a football pitch
-   Staff canteen with varied food options and river-facing balcony seating

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/E92ADD4423/apply)

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