# German Customer Support Expert, Barcelona Spain - ES1

> Cross Border Talents · Barcelona, Spain · — · Posted 2021-06-10

**Workplace:** on_site

**Department:** BPO_ES1

## Description

We are recruiting tech savvy experts to support the users of a world leader company in in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a Technical Support Expert your responsibilities will be:

-   Interact with users via email, phone, and chat
-   Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
-   Troubleshoot technical questions including software, hardware, and logistic questions
-   Escalate complex issues and provide context to the reason for the escalation

## Requirements

To be successful in this role you need:

-   Native level of German and C1 level of English
-   Previous customer facing experience (B2B or B2C)
-   Prior experience in multi-channel customer support
-   Experience working within a metric and target focused work environment
-   Excellent listening and communication skills, written and verbal
-   Demonstrated ability to work through complex technical problems
-   Strong attention to detail

## Benefits

What do we offer:

-   Full-time (39 hours/week)
-   Permanent Contract
-   Relocation package: Flight tickets and 600€
-   Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week). Work from office in Barcelona
-   Salary: 22.000 € gross/year
-   Continuous training and development program
-   Employment with the world's largest provider of contact center services
-   Excellent work environment, great colleagues, social arrangements and personal development
-   Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/EBF518413E/apply)

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