# Support agent - Social media platform

> Cross Border Talents · Athens, Greece · Full-time · Posted 2024-05-18

**Workplace:** on_site

**Department:** CBT1

## Description

Our client project is a leading social media platform dedicated to connecting people and fostering communities worldwide. The mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our Spanish or Italian-speaking users.

**Key Responsibilities:**

-   Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in Spanish or Italian.
-   Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.
-   Follow up to ensure resolution and maintain high customer satisfaction levels.
-   Identify and assess customers’ needs to achieve satisfaction.
-   Keep accurate records of customer interactions and actions taken.
-   Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience.
-   Provide feedback on the efficiency of the customer service process and suggest improvements.
-   Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.

## Requirements

-   Fluency in Spanish or Italian (both written and spoken) is mandatory.
-   Excellent communication skills and a strong customer focus.
-   Proven experience in customer support or a related field is preferred.
-   Familiarity with social media platforms and their functionalities.
-   Ability to multi-task, prioritize, and manage time effectively.
-   Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations.
-   Basic technical skills and the ability to learn new software quickly.
-   Availability to work flexible hours, including weekends and holidays, if required.

**Preferred Qualifications:**

-   Experience with customer service software (e.g., Zendesk, Freshdesk) and CRM systems.
-   Knowledge of other languages is a plus.
-   Experience in a remote work environment.

## Benefits

**  
Job Description: Customer Support Agent (Spanish/Italian Speaking)**

**Position:** Customer Support Agent  
**Location:** Remote/On-site  
**Employment Type:** Full-time/Part-time  
**Languages Required:** Spanish or Italian

**About Us:** We are a leading social media platform dedicated to connecting people and fostering communities worldwide. Our mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our Spanish or Italian-speaking users.

**Key Responsibilities:**

-   Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in Spanish or Italian.
-   Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.
-   Follow up to ensure resolution and maintain high customer satisfaction levels.
-   Identify and assess customers’ needs to achieve satisfaction.
-   Keep accurate records of customer interactions and actions taken.
-   Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience.
-   Provide feedback on the efficiency of the customer service process and suggest improvements.
-   Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.

**Qualifications:**

-   Fluency in Spanish or Italian (both written and spoken) is mandatory.
-   Excellent communication skills and a strong customer focus.
-   Proven experience in customer support or a related field is preferred.
-   Familiarity with social media platforms and their functionalities.
-   Ability to multi-task, prioritize, and manage time effectively.
-   Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations.
-   Basic technical skills and the ability to learn new software quickly.
-   Availability to work flexible hours, including weekends and holidays, if required.

**Preferred Qualifications:**

-   Experience with customer service software and CRM systems.
-   Knowledge of other languages is a plus.

**Benefits:**

-   Competitive salary and performance-based incentives.
-   Opportunities for career growth and development.
-   Flexible working hours.
-   Comprehensive training and onboarding program.
-   Access to employee wellness programs.
-   Collaborative and supportive work environment.

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/EFD830711E/apply)

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